Note: The job is a remote job and is open to candidates in USA. The Ritz-Carlton Yacht Collection is an ultra-luxury hospitality company operating at sea. The Manager, Seaware System - Accounting will lead administration and optimization of the Seaware reservation system, ensure accurate financial integrations and reconciliations, and collaborate with Finance, IT, Sales, and Operations. The role also oversees reporting, audit support, team development, and continuous improvement initiatives.
Responsibilities
- Lead the administration, configuration, and maintenance of the Seaware reservation system to support company sales, operations, and accounting needs
- Oversee system enhancements, integrations, and upgrades, collaborating with IT, Finance and Operational Teams
- Monitor system performance and data integrity, implementing proactive measures to prevent errors or downtime
- Ensure accurate mapping of reservation data to the company’s financial accounting system
- Manage processes for payments, refunds, charge backs and adjustments within Seaware
- Oversee accounting controls and reconciliation processes between Seaware and financial systems to ensure compliance with accounting standards and internal policies
- Partner with Finance, Revenue Management, Sales, and IT to define requirements and deliver solutions that support business growth and financial accuracy
- Provide subject matter expertise to project teams implementing new financial features, system upgrades, or process improvements
- Serve as the primary point of contact for finance-related Seaware issues, troubleshooting, and escalations
- Develop and maintain dashboards and reports that track outstanding balances
- Analyze trends and anomalies in reservation and financial data recommending correction action or process change
- Prepare audit documents and respond to inquiries from internal and external auditors
- Manage and mentor a team of Seaware analyst and support specialist, with focus on building financial and operational expertise
- Establish best practices , standard operating procedures, and training programs for system users
- Champion continuous improvement initiatives to enhance efficiency, data accuracy, and user experience
Skills
- Education: Bachelor's degree in business administration, Information Technology, or related field
- You have minimum of 10 years' experience in a similar Business Integration Role
- Proven Experience in deliver and implement Seaware reservation system for well-established cruise lines
- Proven experience in accounting and revenue recognition methodology in the cruise line industry
- Deep knowledge of Enterprise Systems such as SAP, Microsoft Dynamics, Navision, Amadeus, Salesforce and Seaware
- Deep knowledge of cruise line processes in startup context to build and adapt above mentioned systems
- Proven track record of managing complex, cross-functional projects or programs from conception to delivery
- Preferably in the Luxury Cruise Industry
Benefits
- Remote work arrangement
Company Overview