Note: The job is a remote job and is open to candidates in USA. LevelBlue, a pure-play managed security services provider and A LevelBlue Company, delivers AI-powered security operations, threat intelligence, and cybersecurity expertise. The Manager, Sales Operations drives sales effectiveness, optimizes processes, administers Salesforce, manages reporting and analytics, and provides strategic operational support to enable scalable revenue growth.
Responsibilities
- Develop and implement sales operational strategies that support company revenue goals
- Partner with sales leadership to establish performance metrics, reporting frameworks, and operational best practices
- Drive continuous improvement initiatives to increase sales productivity and efficiency
- Support territory planning, account segmentation, quota allocation, and capacity planning efforts
- Facilitate sales planning processes, including annual and quarterly business reviews
- Serve as the primary business owner and administrator for Salesforce CRM
- Manage Salesforce workflows, dashboards, reports, custom objects, fields, and automation processes
- Identify opportunities to improve Salesforce adoption, data quality, and user experience
- Collaborate with business stakeholders to gather requirements and implement Salesforce enhancements
- Support system integrations with marketing automation, CPQ, customer success platforms, and other business applications
- Maintain CRM governance standards and ensure data integrity across the platform
- Design, document, and optimize end-to-end sales processes from lead generation through closed business
- Establish standardized sales methodologies, opportunity management practices, and pipeline management processes
- Identify process bottlenecks and implement solutions to improve conversion rates and sales cycle efficiency
- Ensure process compliance and alignment across sales teams
- Develop and maintain sales playbooks, policies, and procedural documentation
- Create and manage sales dashboards, KPIs, and executive-level reporting
- Deliver actionable insights related to pipeline performance, bookings, forecast accuracy, win rates, and sales activity
- Analyze trends and provide recommendations to improve sales performance
- Support monthly, quarterly, and annual forecasting processes
- Develop ad hoc analyses to support strategic business decisions
- Partner with Sales Leadership to support onboarding, training, and adoption of sales tools and processes
- Provide Salesforce training and ongoing user support
- Collaborate with marketing and customer success teams to improve lead management and customer lifecycle processes
- Support incentive compensation tracking and sales performance programs
Skills
- * 5+ years of Sales Operations, Revenue Operations, Business Operations, or related experience
- * 3+ years of hands-on Salesforce administration and reporting experience
- * Strong knowledge of sales processes, pipeline management, forecasting, and CRM best practices
- * Experience building Salesforce dashboards, reports, workflows, and process automation
- * Advanced Excel and data analysis skills
- * Strong analytical, problem-solving, and project management capabilities
- * Excellent communication and stakeholder management skills
- * Ability to manage multiple priorities in a fast-paced environment
- This role is open to candidates legally authorized to work in the United States
- * Salesforce Administrator Certification
- * Experience with CPQ, Tableau, Power BI, or other reporting tools
- * Experience supporting SaaS, technology, or B2B sales organizations
- * Knowledge of sales compensation, territory management, and revenue forecasting
- * Experience with sales engagement and marketing automation platforms (e.g., HubSpot, ZoomInfo, LinkedIn Sales Navigator)
- * Bachelor's degree in Business Administration, Finance, Operations, Information Systems, or equivalent experience
- * A high school diploma or equivalent is required; a college or university degree is a plus
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with employer matching.
- Generous paid time off and holidays.
- Flexible spending accounts and health savings accounts.
- Employee assistance programs.
- Training and development opportunities.
- Adoption assistance program.
- Flexible work and bringing people together in person for key moments based on role, team, and business needs.
Company Overview