Note: The job is a remote job and is open to candidates in USA. Caremark, L.L.C. is hiring a Sales Enablement Manager to manage sales tools, project management, process automation, and system enhancement and maintenance activities. The role supports sales application requirements, process improvement, data integrity, decision-support reporting, change management, and end-user success.
Responsibilities
- Aligning sales enablement (Opportunities, Account, Contacts, etc.) needs with application capabilities, mapping and facilitating process improvement as required
- Leading projects across business and IT functional areas adhering to time, budget, and scope constraints
- Working with business stakeholders and subject matter experts across multiple functional areas (Product, Underwriting, etc.) to define overall application requirements and design considerations
- Utilizing process automation tools (Nintex, PowerAutomate, etc.) to reduce manual steps and increase efficiency for our internal customers
- Employing analysis, data management tools, and critical judgement to ensure data integrity within sales applications
- Developing operational decision support tools including executive dashboards and reports
- Facilitating and/or recording trainings; creating concise communications and/or job aids for process and system change management
- Supporting business needs through a consultative approach, ensuring our internal and external clients’ needs are being met and are aligned with corporate goals and values
- Supporting end user requests and troubleshooting issues that come in from the “Sales Support” case queue or directly; providing coaching and guidance to enable end user success
- Leading user acceptance testing or managing attendee lists for high visibility annual events
Skills
- 5-7 years of relevant experience that includes: A minimum of 4 years' experience in a position required to do issue analysis, critical thinking, and innovative solutions
- A minimum of 2 years' experience in managing moderate to complex business process projects
- Genuine drive to learn new tools, create better processes, and drive efficiency
- Proven ability to execute high quality project work and solutions that satisfy stakeholder expectations and meet scope, schedule and cost considerations
- Understanding of software development methodologies and experience in Project Management processes and related tools
- Exceptional time management with the ability to prioritize multiple assignments and meet deadlines
- Demonstrated consulting, communication, and facilitation skills
- Proficiency in change management
- Familiarity with process mapping, process improvement, and root cause analysis concepts
- Aptitude to identify, assess and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation
- Effective interaction with all levels of management
- High level of proficiency with productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, Visio, PowerPoint, SharePoint) and Web meeting applications
- Bachelor's degree required; equivalent work experience may substitute
- Pharmacy Benefit Management (PBM) experience
- Experience with business process and automation tools (SharePoint, Nintex, Power Automate, etc.)
- Salesforce.com or similar Customer Relationship Management application experience
- Previous role in Sales or Account Management or Sales Operations
- Formal Project Management training and/or certification
- Data analysis and data integrity experience
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range.
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off, based on eligibility.
- Retirement savings options, based on eligibility.
- Wellness programs, based on eligibility.
- Other resources, based on eligibility.
- Remote work.
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