Note: The job is a remote job and is open to candidates in USA. Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Manager of Residential Web & eCommerce is responsible for delivering the overall digital strategy for the residential web ecosystem, focusing on customer acquisition, lead generation, and e-commerce optimization.
Responsibilities
• Own end-to-end website performance. Partner with UX, CRO, SEO, and Paid Media teams to design, test, and scale seamless customer journeys that increase sales and appointment bookings
• Define business requirements, user stories, and acceptance criteria. Manage and prioritize the website product backlog and actively participate in Program Increment (PI) planning and Agile ceremonies
• Oversee the digital experience platform ecosystem (Sitecore, GA4, Figma, and A/B testing tools)
• Collaborate with IT to optimize integrations with backend customer data platforms, pricing engines, and scheduling systems
• Monitor web KPIs and customer behavior analytics. Translate data into actionable insights and executive-level presentations to fund and prioritize growth initiatives
• Lead, coach, and develop Website Administrators
• Establish web governance frameworks, manage external agency/vendor relationships, and oversee operational readiness for new digital rollouts
Skills
• 5+ years managing enterprise e-commerce, lead-generation, or digital product platforms with a proven track record of driving revenue growth
• Deep understanding of sales funnels (MQL/SQL workflows), conversion rate optimization, UX/UI principles, digital marketing, and Agile product delivery
• Advanced proficiency in Web CMS (Sitecore preferred), Google Analytics 4 (GA4), Figma, and data integration environments (scheduling, lead routing, product catalogs)
• Familiarity with Agentic/Generative AI and AI-powered customer engagement tools to support personalization, automated workflows, and self-service optimization
• Ability to effectively manage, lead, and inspire
• Communication skills to keep leadership aware of and involved with key decisions, roadblocks, and accomplishments
• Desire to take ownership of the KPIs and manage progress against them
• A strategic thinker with strong commercial acumen who connects digital investments to measurable ROI
• Exceptional stakeholder management skills with the ability to influence cross-functional teams and navigate fast-paced, ambiguous environments
• A self-motivated leader with a strong sense of ownership over business outcomes
• Bachelor's degree in Marketing, Business Administration, Digital Commerce, Information Systems, Communications, Computer Science, or a related field required
• Master's degree or advanced business, marketing, or technology education
Benefits
• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
Company Overview
• Terminix specializes in providing residential and commercial pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.terminix.com/.