Note: The job is a remote job and is open to candidates in USA. Devoted Health Services, Inc. is hiring a Manager to drive operational excellence across the provider data lifecycle, from onboarding through ongoing maintenance and verification. The role improves provider data quality and operational performance through analysis, reporting, cross-functional partnership, and automation.
Responsibilities
- Support and advance initiatives that improve the accuracy, completeness, timeliness, and scalability of provider and facility data operations from onboarding through ongoing maintenance and verification
- Help oversee the operating performance of offshore teams and automated solutions supporting provider data and verification initiatives, including monitoring quality, productivity, capacity, and issue trends
- Develop and maintain reporting, dashboards, and monitoring that provide visibility into operational performance, verification results, data quality trends, emerging risks, and opportunities for intervention
- Partner with product and engineering to define requirements, test enhancements, and improve the usability, accuracy, and scalability of verification tools and workflows
- Help design, build, and monitor AI agents and other automation solutions that improve the efficiency, scalability, and accuracy of provider data operations and initiatives
- Analyze root causes of recurring data issues and recommend process, tooling, or upstream improvements that prevent issues from recurring
- Partner with claims and other internal data teams to develop reporting and analyses that quantify the operational and business impact of provider data issues
- Serve as a flexible operational leader who can build structure in ambiguous environments, take on new problem areas, and shift priorities as business and member needs evolve
Skills
- Bachelor's degree and 3–5+ years of relevant experience in healthcare operations, provider data, provider directory, credentialing, claims, network operations, data quality, or a related field
- Experience managing operational workflows involving provider data, record validation, data quality, research, verification, or issue remediation
- Demonstrated ability to build, document, and scale repeatable operational processes with measurable quality and productivity outcomes
- Strong analytical skills, including the ability to investigate data issues, identify patterns and anomalies, and translate findings into clear operational actions
- Experience building or maintaining dashboards, reporting, or monitoring tools to identify risks and track performance
- Experience partnering with product and engineering teams to define requirements, test enhancements, and improve operational tooling
- Strong project management, communication, and organizational skills, with the ability to prioritize competing needs and work effectively with offshore teams and cross-functional partners
- Self-directed and comfortable operating in a fast-paced, metrics-driven environment with ambiguity and evolving priorities
- Experience managing or scaling offshore, vendor, or shared-services teams
- Experience applying AI, agentic workflows, machine learning, or automation to reduce manual operational work
- SQL or equivalent ability to query, join, and validate provider, claims, or operational data directly
- Familiarity with provider directory requirements, CMS Medicare Advantage directory accuracy expectations, or other healthcare data and network regulations
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above
- Commission eligibility for Sales roles
- Parental leave program
- 401K program
Company Overview