Note: The job is a remote job and is open to candidates in USA. University Partners is a student housing owner and operator seeking an analytical and results-driven Operations Strategy Manager. The role owns portfolio revenue performance, pricing strategy, forecasting, and operational KPI oversight while translating data into actionable property-level strategies and leading the Operations Strategy team.
Responsibilities
- Execute and own revenue performance across a portfolio of student housing assets, ensuring pricing, occupancy, and revenue strategies align with broader financial and asset-level objectives
- Develop, maintain, and continuously refine portfolio-level revenue, occupancy, and rate growth projections to support proactive decision-making
- Implement asset-level pricing, concession, and leasing strategies to achieve revenue growth and occupancy targets
- Apply differentiated approaches across assets, balancing rate growth and occupancy based on performance, seasonality, and local market conditions
- Identify underperforming and outperforming assets, assessing portfolio-wide risks and upside opportunities, and take corrective action or escalate data-driven recommendations as appropriate
- Validate property-level pricing against BI outputs, competitive data, field intelligence, and local market dynamics
- Translate corporate and portfolio revenue strategies, outputs, and market intelligence into actionable pricing, concession, and leasing execution plans at the asset level
- Review and approve floorplan-level pricing recommendations, ensuring alignment with market conditions, asset-specific leasing velocity, and portfolio revenue targets
- Develop and maintain revenue and leasing forecasts at the property and portfolio levels, owning portfolio forecasting accuracy by integrating historical performance and real-time operational insights
- Review and interpret revenue management reporting prepared by the Sr. Analyst, identifying variances and driving corrections or opportunities
- Monitor and assess key performance indicators, including occupancy trends, leasing pace, rate realization, and revenue per bed
- Identify variances, risks, and opportunities, driving tactical adjustments and ensuring forecasts remain aligned with strategic priorities and evolving market dynamics
- Evaluate leasing velocity, demand trends, and pricing performance to inform tactical adjustments
- Own the revenue, occupancy, and rate components of the annual property budget process in partnership with Operations and Asset Management
- Present portfolio performance, pricing strategy, and forecast updates to University Partners leadership, Investment Partners and third-party management clients
- Monitor competitive pricing, market conditions, and macro demand drivers at both the asset and portfolio levels to inform revenue decisions
- Direct the use of internal KPIs and third-party data sources, including College House, Axiometrics, CoStar, and proprietary surveys, to benchmark portfolio performance and validate pricing decisions
- Incorporate real-time leasing results and field intelligence into pricing, forecasting, and system decisions
- Partner closely with Operations, Asset Management, Marketing, and Systems teams to understand property performance, campaign effectiveness, and demand impacts
- Own the definition, tracking, and reporting of non-revenue operational KPIs across the portfolio, including reputation, maintenance service performance, and staffing
- Monitor online reputation and resident satisfaction metrics, including review volume, ratings, response time, and sentiment, and partner with operations and marketing teams on corrective action plans
- Track maintenance performance, including work order completion times, turn readiness, preventive maintenance compliance, and vendor performance, escalating trends that put occupancy or resident experience at risk
- Own the daily, weekly, and monthly operational reporting package produced by the Sr. Analyst, ensuring leadership receives a single, accurate view of performance across revenue, staffing, maintenance, and reputation metrics
- Ensure data integrity across operational reporting sources, reconciling discrepancies between systems and establishing consistent definitions for shared metrics
- Translate operational data into recommendations that improve efficiency, resident experience, and property-level results
- Oversee the Operations Strategy team, setting priorities, reviewing work product, and building analytical capability across the team
- Delegate recurring analysis, reporting, and validation work while retaining ownership of accuracy, timeliness, and quality
- Provide ongoing coaching, feedback, and performance management aligned with departmental goals
- Perform other duties as assigned by the supervisor to support evolving revenue and operations initiatives and business needs
- Travel periodically to conduct asset and market tours across the portfolio
Skills
- Bachelor's degree from an accredited four-year college or university
- 5+ years of experience in revenue management, property management, or leasing and marketing
- Detailed knowledge of student or multifamily housing
- Highly detailed and the ability to manage a high volume of property level data with timeliness and precision
- Experience leading, mentoring, or directly supervising analytical staff
- Advanced Excel skills and working proficiency with BI and reporting tools (DOMO, Power BI, or similar)
- Strong written and verbal communication skills, with the ability to present findings and recommendations to senior leadership
- Preferably in business, finance, real estate, or analytics
- With student housing or multifamily experience preferred
Benefits
- Professional development
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