Note: The job is a remote job and is open to candidates in USA. Blink Health is a healthcare technology company developing products that improve access to affordable prescription medications. The Strategic Operations Manager, Operational Excellence will design and scale Provider Operations systems, workflows, and operating models while leading cross-functional initiatives and using data to improve operational performance and scalability.
Responsibilities
- Operating Model + Workflows: Support the end-to-end design and evolution of Provider Operations workflows. Define and standardize how work gets done across the Provider Growth organization
- Strategic Planning & Initiative Leadership: Define and lead high-impact, cross-functional initiatives. Set direction, align stakeholders, and ensure scalable implementation
- Cross-Functional Alignment: Partner cross-functional to translate operational needs into scalable system and tooling improvements. Act as the bridge between frontline workflows and technical solutions
- Operational Excellence: Drive a culture of operational excellence by standardizing processes, documentation, and best practices across Provider Operations
- Problem Solving: Identify systemic inefficiencies and design solutions across people, process, and technology to improve scalability, consistency, and provider experience
Skills
- * Experience: 4+ years of proven experience using analytics to solve complex business or operational problems across multiple teams, ideally in a high-growth, fast-paced environment; Bachelor's degree in Business, Operations Management, or a quantitative field
- * Problem Solving: Exceptional problem-solving skills with a track record of delivering high-impact results. Ability to approach ambiguous challenges with structured thinking and creativity
- * Strategic Thinking: Ability to define and drive long-term strategy while balancing immediate operational needs
- * Technical Proficiency: Proficiency in data analysis tools (Google Sheets, SQL, BI tools), with the ability to interpret data and translate insights into system-level improvements
- * Collaborative Mindset: Strong experience gathering requirements and partnering with cross-functional stakeholders. Ability to influence and align teams across technical and non-technical functions
- * Communication Skills: Ability to clearly articulate strategy, frameworks, and recommendations to both technical and non-technical audiences
- * Project Management: Proven ability to lead large-scale, cross-functional initiatives from concept through implementation
- * Adaptability/Resiliency: Thrives in ambiguity and can operate effectively in a fast-paced, evolving environment
Company Overview