Note: The job is a remote job and is open to candidates in USA. Digacore Technology Consulting is a fast-paced, people-first managed services provider focused on innovation, efficiency, and practical technology solutions. The Manager of Development & Automation will lead and grow the function while building automation, systems integrations, dashboards, and AI-enabled workflows to improve operational efficiency across the company and client environments.
Responsibilities
- Grow and develop the Development & Automation team - onboard, mentor, and support team members as the function scales
- Contribute to the technical roadmap and standards for the function - tooling decisions, delivery priorities, and how the team partners with the rest of the business
- Manage vendor relationships and support capacity planning for the function
- Own and build Digacoreβs automation and integration roadmap across internal operations and client environments
- Identify manual processes and turn them into scalable automations that improve efficiency and reduce friction
- Work with leadership, teams, and clients to understand pain points and define automation opportunities
- Build and deploy workflow automations, system integrations, dashboards, and AI-enabled solutions
- Create reusable automation patterns that can be applied across teams and clients
- Improve visibility through reporting and dashboards that help teams and leaders make better decisions
- Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows
- Choose and implement automation and AI tools that deliver clear business or client value
- Work with engineers or vendors as needed to deliver solutions end-to-end
- Track impact through metrics like time saved, efficiency gains, and service improvements
Skills
- 3+ years in automation, systems integration, DevOps, or technical operations, with 1+ years leading or mentoring on AI or automation initiatives
- Experience in MSP, SaaS, or other multi-client service environments
- Strong ability to improve business processes through APIs, integrations, and workflow automation
- Hands-on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs
- Experience with reporting tools (e.g., Power BI) and working knowledge of data structures
- Proven track record of applying AI to real operational or client-facing use cases
- Ability to work across technical teams and business stakeholders to deliver measurable impact
- Strong prioritization and execution skills, with ownership from idea to delivery
Benefits
- Nationwide medical insurance
- Dental insurance
- Life insurance gifted to all employees
- Long-term disability insurance gifted to all employees
- FSA and HSA options
- 401k match
- Generous paid time off
- Mental health days
- Paid certification assistance
- Opportunity to help shape the future operational strategy of a growing MSP
Company Overview