Note: The job is a remote job and is open to candidates in USA. Tampa Bay Lightning is seeking a Manager of Lightning Ticket Operations who will be responsible for the administrative and technical duties related to day-to-day ticketing and office operations. This role involves collaboration across departments to ensure seamless event execution and the oversight of ticket operations staff.
Responsibilities
- Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system
- Utilize Ticketmaster One and Archtics to support daily ticket operations execution
- Assist in setting up various Group and Single game offers
- Collaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event execution
- Perform daily financial reporting of activity through Archtics system
- Work with Marketing and Game Presentation departments on setting up for ancillary event sales
- Assist with customer service issues on game nights and over the phone
- Assist in mobile ticketing applications and processes
- Training and development of event night supervisors
- Participate in organizational and department personal development activities
- Perform other duties, as assigned
- Oversee two full-time Lightning Ticket Operations Coordinators
- Assist with hiring, recruiting and management of part-time staff
Skills
- Bachelor's Degree required in Sport Management or related field
- Proven leadership skills with the ability to motivate, coach, and develop employees
- 3-5 years of related work experience, primarily in Ticket Operations
- Technical experience with Archtics and Ticketmaster One systems required
- Strong commitment to delivering exceptional customer service and fan experiences
- Excellent attention to detail and commitment to accuracy
- Strong interpersonal skills and the ability to build effective working relationships across departments
- Excellent written and verbal communication skills
- Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
- Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
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