Note: The job is a remote job and is open to candidates in USA. LifeStance Health is a rapidly growing mental health practice group focused on helping individuals, families, and communities with their mental health needs. The Manager, Leave & Benefits Administration leads a team overseeing employee benefits and leave programs, ensuring regulatory compliance, managing vendors and stakeholders, improving HR processes, and delivering accurate and compassionate employee service.
Responsibilities
- Lead, coach, and develop a team responsible for benefits administration and leave management
- Establish performance expectations and provide ongoing coaching and professional development
- Foster a culture of accountability, customer service, continuous improvement, and compliance
- Conduct regular team meetings and individual coaching sessions using a weekly/ biweekly cadence
- Manage staffing plans, workload distribution, and succession planning activities
- Oversee administration of health and welfare programs, including medical, dental, vision, life insurance, disability, wellness programs, and retirement plans
- Ensure timely and accurate processing of enrollments, life events, status changes, terminations, and annual enrollment activities
- Partner with vendors, total rewards, payroll and various other areas to resolve escalated issues
- Monitor service levels and identify opportunities to improve employee satisfaction and operational efficiency
- Support annual open enrollment activities, and employee communications
- Oversee all leave programs, including FMLA, ADA, short-term disability, long-term disability, state leave programs, military leave, workers' compensation coordination, and company leaves
- Ensure compliance with federal and state leave regulations and company policies
- Manage escalated leave cases and provide guidance regarding accommodation and interactive process requirements
- Partner with HR Business Partners, managers, payroll, and legal teams on complex leave situations
- Monitor leave metrics, case timelines, and return-to-work activities. As well as benefit retro payments and timing of payments being made during leave periods
- Ensure compliance with all applicable benefits and leave-related laws and regulations
- Maintain accurate documentation, policies, procedures, and audit controls
- Coordinate internal and external audits related to benefits and leave administration
- Identify compliance risks and implement corrective actions as needed
- Maintain confidentiality and security of employee information
- Lead initiatives to improve operational efficiency, service delivery, and employee experience
- Oversee utilization and optimization of HR systems including Workday and vendor platforms
- Develop and maintain standard operating procedures, workflows, and knowledge resources
- Partner with Total Rewards to m
- Anage vendor performance and service delivery expectations
- Partner with Payroll, HR Operations, HR Business Partners, Legal, and Finance teams to ensure seamless administration
- Support organizational initiatives and projects impacting employee benefits and leave programs
Skills
- Bachelor's degree in Human Resources, Business Administration, or related field; equivalent experience considered
- 5+ years of progressive experience in benefits administration, leave administration, or HR operations
- 2+ years of people leadership experience
- Strong knowledge of FMLA, ADA, COBRA, HIPAA, ERISA, ACA, and state leave regulations
- Experience working with WorkDay
- Experience managing third-party leave administrators and benefits vendors
- Strong analytical, problem-solving, and communication skills
- Demonstrated ability to manage confidential information with discretion
- Qualified candidates must be legally authorized to be employed in the United States
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- CEBS, SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- Healthcare or multi-state employer experience
- Project management and process improvement experience
Benefits
- Medical, dental, vision, AD&D, short and long-term disability, and life insurance
- A 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- An Employee Assistance Program
- Bonus eligibility
Company Overview