Note: The job is a remote job and is open to candidates in USA. Riverbed Technology provides AI-powered observability and acceleration solutions that help organizations improve digital experiences and IT efficiency. The Manager, Global People Operations will lead the day-to-day delivery and continuous improvement of global HR Operations, oversee a small team, support HR systems and data integrity, and partner cross-functionally to improve service delivery and the employee experience.
Responsibilities
- People Leadership and Team Support: Lead, coach, and support two HR Operations team members by setting priorities, guiding workloads, monitoring service delivery, and creating a collaborative, inclusive, and service-oriented team environment
- HR Systems, Data Management, and Reporting: Oversee HR systems, employee data, Workday administration, reports, dashboards, and integrations to help ensure accurate records, reliable reporting, strong data integrity, and effective use of HR technology
- Employee Lifecycle and HR Service Delivery: Support key employee lifecycle processes, including onboarding, offboarding, employee questions, HR case routing, and stakeholder support, with a focus on timely, accurate, and customer-focused service delivery
- Compliance, Audits, and Policy Administration: Support HR compliance activities, audits, I-9 and E-Verify processes, background checks, data security reviews, policy administration, and related documentation in alignment with company requirements and applicable labor laws
- Process Improvement, Documentation, and Collaboration: Identify and implement opportunities to improve HR Operations workflows, documentation, employee self-service, reporting, and cross-functional collaboration, using technology and automation where appropriate while maintaining privacy, governance, and human oversight
- Payroll, Benefits, Finance, and Special Projects: Partner with Payroll, Benefits, HR, and Finance teams on payroll exceptions, compensation and benefits documentation, leave-related support, invoice processing, approvals, and special HR projects
Skills
- 6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function, preferably in a global environment
- Strong HRIS experience, preferably with Workday
- Strong analytical, auditing, dashboard management, and reporting skills, including experience creating recurring and ad hoc reports
- Understanding of employment laws, HR compliance requirements, data security practices, and policy administration
- Experience with process design, workflow optimization, documentation, and continuous improvement within HR Operations
- High level Proficiency with Microsoft Office, especially Excel Reporting
- High degree of professionalism, discretion, diplomacy, and sensitivity when handling confidential information
- Strong communication skills, with the ability to work effectively with employees and stakeholders at all levels
- Ability to manage multiple priorities and projects in a fast-paced environment
- 2+ years of people management, team lead, or operational oversight experience preferred
- Experience with tools such as NetSuite, Docebo, performance systems, ATS platforms, or other HR technologies is a plus
Benefits
- Flexible workplace policies
- Employee resource groups
- Learning and development resources
- Career progression pathways
- Community engagement initiatives
- Global employee wellness programs supporting the physical, emotional, and financial well-being of employees
Company Overview
Company H1B Sponsorship