Note: The job is a remote job and is open to candidates in USA. Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions across the healthcare ecosystem. The Manager will lead a team of customer-facing Enterprise Technical Leads while directly owning complex enterprise engagements, technical solutions, integrations, cross-functional alignment, and scalable delivery systems.
Responsibilities
• Manage, coach, and develop a team of Enterprise Technical Leads, elevating their ability to solve complex problems and operate independently
• Provide clear performance feedback and career guidance aligned with Technical Solutions expectations
• Foster a culture of ownership, accountability, and continuous improvement
• Actively mentor team members by modeling strong technical judgment, customer management, and execution
• Directly lead a subset of complex, high-stakes enterprise customers and implementations
• Architect and execute scalable technical solutions and integrations, often spanning multiple systems and stakeholders
• Serve as the technical escalation point for both your own accounts and your team’s portfolio
• Balance hands-on delivery with team leadership, prioritizing where your direct involvement drives the most impact
• Partner closely with Strategic Engagement, Product, Engineering, GTM, Science, and Privacy to unblock delivery and align priorities
• Help your team navigate complexity by providing structure, prioritization, and clear decision frameworks
• Represent Technical Solutions in cross-functional discussions, advocating for both customer needs and scalable solutions
• Identify patterns across both your own work and your team’s work to drive process improvements and repeatable frameworks
• Balance bespoke solutions with standardization and scalability
• Contribute to improving internal systems, documentation, and tooling to increase overall team efficiency
• Drive end-to-end technical delivery for large, high-impact enterprise customers, often spanning multiple systems, stakeholders, and product areas
Skills
• 5-8+ years in a customer-facing technical role (e.g., technical account manager, solutions engineer, solutions architect,, implementations, onboarding, technical program management, forward-deployed engineer, or similar)
• Proven track record leading complex enterprise implementations or integrations
• Ability to operate at both team leadership and hands-on technical contributor levels simultaneously
• 1-3+ years of experience managing or mentoring technical, customer-facing teams
• Demonstrated ability to develop high-performing individuals and raise the bar for team performance
• Comfortable balancing coaching, accountability, and support across a range of experience levels
• Strong ability to manage competing priorities across personal accounts and team responsibilities
• Comfortable navigating ambiguity, escalations, and high-stakes customer situations
• Sound judgment in deciding when to go deep vs. delegate
• Experience driving alignment across Product, Engineering, Strategic Engagement, and GTM teams
• Strong communicator who can translate technical complexity into clear decisions and actions
• Ability to influence without authority and drive outcomes across diverse stakeholders
• Proven ability to manage enterprise relationships and escalations with credibility and confidence
• Deep commitment to delivering exceptional customer outcomes
• Strong ownership mindset with consistent follow-through
• This job is not eligible for employment sponsorship
Benefits
• Remote work in the United States
Company Overview
• Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2014, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.
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