Note: The job is a remote job and is open to candidates in USA. Strategic Education, Inc. is hiring a Manager, Enrollment & Financial Operations to lead integrated student tuition-assistance adjudication and financial operations for WFE. The role oversees provider technical relationships, team performance, financial controls, and process automation across enrollment, billing, and payment workflows.
Responsibilities
- Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests
- Ensure approval decisions are made consistently and in accordance with each employer client's benefit policy
- Maintain and continuously improve SOPs governing the adjudication workflow from submission through final disposition
- Oversee quality assurance processes to ensure decision accuracy and policy compliance
- Identify and escalate policy exceptions, edge cases, and systemic issues
- Partner with Customer Success and Solutions Engineering to ensure client benefit configurations are accurate
- Oversee all financial transactions including direct payments from employer clients to educational providers and reimbursement processing
- Own the invoicing and billing cycle for employer clients — including platform fees — ensuring accuracy and clean reconciliation
- Manage revenue share billing to educational providers in accordance with WFE's partner agreements
- Ensure financial data from enrollment is complete and accurate to support downstream payment operations
- Maintain financial controls and audit readiness across all payment and billing workflows
- Partner with Finance, Legal, and Account Management to resolve billing disputes
- Own the technical components of WFE's relationships with educational providers — data exchange protocols, integration standards, file/feed management
- Ensure data passed between WFE and educational providers is accurate, timely, and correctly formatted
- Partner with Product and Engineering to prioritize and resolve technical issues affecting the provider data pipeline
- Manage a small team of analysts and operations specialists across enrollment, financial, and provider operations
- Set clear performance expectations, provide regular coaching and feedback, and support professional development
- Build and maintain a team culture grounded in accuracy, ownership, and continuous improvement
- Ensure the team has documented processes for every recurring workflow — with clear escalation paths
- Build operational infrastructure from scratch: documented processes, dashboards, and tracking mechanisms
- Define success metrics and SLAs for every workflow, establishing measurable standards for speed, accuracy, and quality
- Identify opportunities to introduce AI tools and automation to modernize legacy processes without sacrificing accuracy
- Reduce operational risk by systematically eliminating manual steps — designing workflows that constrain human error at the source
- Build dashboards providing real-time visibility into operational performance and financial accuracy
Skills
- Financial data analysis including invoicing, reconciliation, and payment processing
- Process design and SOP development
- People management and team development
- Cross-functional collaboration (Finance, Product, Engineering, Legal, client-facing teams)
- Automation and AI tool implementation
- Dashboard and reporting tool proficiency
- High attention to detail and intolerance for process ambiguity
- 3-6 years in operations, financial operations, or a related field with demonstrated end-to-end process ownership
- Prior people management experience required
- Bachelor's degree required
- Equivalent combination of education and directly related experience may be considered
- EdTech, benefits administration, financial services, or compliance-sensitive environment
- Familiarity with tuition assistance or workforce education benefit administration
Benefits
- For employees scheduled 30 hours or more per week: medical, dental, vision, life and disability plans.
- For employees scheduled 30 hours or more per week: well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance, and entertainment and retail discounts.
- For non-exempt employees: overtime pay, if applicable.
- Remote work arrangement.
Company Overview
Company H1B Sponsorship