Note: The job is a remote job and is open to candidates in USA. JustAnswer is an innovative company redefining how people interact with AI. As the Manager of Conversational AI, you will lead a team of Conversation Designers, collaborate with various teams, and drive strategic initiatives to enhance conversational experiences at scale.
Responsibilities
- Lead, coach, and mentor a team of Conversation Designers, helping them grow their skills, deliver exceptional work, and advance their careers
- Provide regular coaching, performance feedback, career development, and support while fostering a collaborative, high-performing culture
- Recruit, hire, and onboard future Conversation Designers as the organization continues to grow
- Remove roadblocks, balance priorities, and empower your team to deliver their best work
- Serve as a strategic thought partner, identifying opportunities to improve conversational experiences and helping shape the future direction of Conversation Design
- Own a strategic pillar that advances the organization, whether through evaluation frameworks, tooling, workflow improvements, quality practices, or other high-impact initiatives
- Balance day-to-day execution with long-term thinking to ensure the team continues to evolve alongside customer needs and emerging AI capabilities
- Bring forward ideas that improve how the team operates and create lasting impact across the organization
- Collaborate closely with Product Managers, Engineers, Analytics, Machine Learning, and AI teams to deliver exceptional conversational experiences
- Help teams prioritize work, allocate resources, remove obstacles, and ensure Conversation Designers are set up for success
- Represent the Conversation Design organization in cross-functional planning, leadership discussions, and strategic initiatives
- Build trusted partnerships that enable better collaboration and stronger business outcomes
- Bring a builder's mindset by continuously looking for opportunities to improve workflows, streamline operations, and solve problems creatively
- Use AI and modern tools to enhance productivity, prototype ideas, and explore new ways of working that help the team move faster and smarter
- Encourage thoughtful experimentation and continuous learning while helping the team stay current with emerging AI capabilities
Skills
- Experience leading and developing high-performing teams, ideally within Conversation Design, Conversational AI, or a related discipline
- Hands-on experience designing and building conversational AI experiences. You're a builder who understands the work because you've done it
- Experience shipping conversational AI products or AI agents powered by modern LLM technologies
- Experience improving conversational experiences through evaluation frameworks, optimization, experimentation, A/B testing, or similar quality practices
- Strong strategic thinking with the ability to anticipate opportunities, connect ideas, and influence direction
- Experience partnering cross-functionally with Product, Engineering, Data, and AI teams to deliver customer-facing experiences
- A collaborative leadership style that builds trust, develops talent, and elevates those around you
- A continuous improvement mindset with a passion for improving workflows, solving problems, and finding smarter ways of working
- Confidence using AI as part of your daily work and a curiosity for exploring new tools, workflows, and technologies that improve team effectiveness
Company Overview