Note: The job is a remote job and is open to candidates in USA. Hilton is a global hospitality company with commercial services supporting sales, revenue management, call center, and analytics functions. The Manager, Commercial Product will manage product requirements, user stories, testing, competitive analysis, stakeholder collaboration, and insight-led recommendations for Hilton’s B2B and Groups, Meetings and Events product programs.
Responsibilities
- Understand the detailed needs of customers, suppliers, hotel owners and operators and how these needs fit into the big-picture solution set
- Create user flows, write detailed user stories, requirements, support wireframe and prototype creation, plus manage backlog
- Oversee the development of requirements and lead end-to-end user acceptance testing to help deliver new features, integrations, and products
- Conduct detailed competitive and comparative analysis and ensure the team knows the latest developments in the industry to inform strategic decision-making
- Develop customer-insight-led recommendations with executive summaries and backup details by requesting and analyzing data from multiple sources. Present customer, market and operational insights to product and business leaders as well as delivery teams, gathering feedback to inform product decisions
- Lead business and technology team discussions for discovery, solutioning and delivery
- Collaborate with teams across technology, marketing and loyalty, analytics, sales, and commercial services
- Work with third-party vendors to support product needs, testing activities, and delivery of enhancements and fixes
- Detailed requirements and product documentation that support new features, integrations and enhancements across Hilton's B2B programs and Groups, Meetings and Events products
- Insight-led recommendations and presentations that bring together customer feedback, market research and data analysis to support product strategy decisions
Skills
- * Five (5) years of professional experience, including one (1) year of Product Management or related experience
- * Experience capturing detailed requirements for complex programs and collaborating with a broad range of partners to deliver successful outcomes
- * Travel up to 20%
- * Experience in Groups, Meetings and Events or B2B
- * Experience working with third-party vendors
- * Experience working with JIRA, Confluence, Smartsheet, VS Code and/or Figma
- * Experience in the hospitality industry
- *This position is remote eligible, but with a preference for candidates based in McLean, VA; Dallas, TX; or Memphis, TN*
Benefits
- Remote eligible, with a preference for candidates based in McLean, VA; Dallas, TX; or Memphis, TN
- 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton hotels through the Go Hilton travel program
- Employee stock purchase program (ESPP), with the opportunity to invest in Hilton shares at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge support for practical support and emotional care
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Eligible to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
Company Overview
Company H1B Sponsorship