Note: The job is a remote job and is open to candidates in USA. Greene, Tweed is hiring a Commercial Operations Manager to enable growth across Sales, Marketing, and Customer Service. The role owns commercial operations, Salesforce strategy and data governance, and leads a team in improving processes, CRM adoption, funnel visibility, and revenue performance.
Responsibilities
- Align Sales, Marketing, and Customer Service processes across the end-to-end lead-to-revenue lifecycle. You will efficiently structure the CRM systems around Greene Tweed’s go-to-market model
- Identify and eliminate friction in lead management and sales funnel progression
- Standardize, automate and optimize core sales management processes (lead qualification, pipeline management, forecasting, handoffs etc)
- Lead best-practice sales operations, including pipeline governance, support of demand team’s forecasting accuracy, performance tracking, and pricing
- Direct experience methodologies of Challenger Sales directly into the CRM interface, supporting sales with best practices
- Support predictable revenue growth through scalable processes and clear operating cadences
- Partner with commercial leadership to translate growth strategy into technology enabled execution
- Own the commercial data strategy and hygiene standards for the commercial team’s CRM platform
- Leads Sales Policy and Account Segmentation documentation process
- Ensure accuracy, consistency, and usability of CRM data across leads, accounts, and opportunities
- Implement governance, validation, and ongoing data quality controls
- Own Salesforce CRM strategy as Salesforce Administrator - accountable for CRM adoption, and optimization across all global commercial teams
- Define and execute a technology roadmap focused on automation, efficiency, and data accuracy
- Ensure tools and systems enable—not hinder—commercial workflows – including tools and processes utilized by the global commercial sales team. (SAP, Qlik, Gains etc)
- Establish end-to-end funnel visibility and accountability through dashboards and reporting
- Track conversion, pipeline health, and forecast accuracy
- Deliver actionable insights to improve commercial performance
- Manage and develop 3 direct reports, building a high-performing operations team
- Drive commercial-wide best practice adoption of CRM, tools, and processes through training and change management
- Reinforce accountability and operational discipline across teams
- Collaborate with non-commercial stakeholders, including: supply, business units, finance, applications engineering and others – ensuring each have access to accurate insights and information to support the commercial team’s growth and customer requirements
Skills
- Bachelor's degree in related field such as: Business, Finance, Economics, Information Systems/IT, or Marketing
- 7+ years in Sales, Commercial, or Revenue Operations
- Demonstrated Go-to-Market fluency, minimum 4 years serving as primary Salesforce Administrator for a global, enterprise level organization
- Demonstrated CRM enabled lead management model architecting, automation and governance
- Proven success leading CRM-enabled sales growth and process transformation
- Experienced with Tech Stack Integration: Oversee integration and optimization of adjacent sales tools
- Experience managing and developing teams (required)
- Cross-functional leadership across Sales, Marketing, and Customer Service
- Salesforce Certified Administrator
- Master's in Business Analytics, Business or other related fields
- Experience in manufacturing or engineering sectors a plus
- Preferred Automation mastery: Advanced proficiency with Salesforce Flow Builder, complex sharing rules and advanced reporting/dashboards
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- (Highly Desired) Salesforce Certified Application Architect
- (Highly Desired) Salesforce Certified Integration Architecture Designer
- Salesforce Sales Cloud Consultant
- Salesforce Platform App Builder
- Salesforce Certified Business Analyst
- This position **may** require U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR) depending on the assigned business unit. A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States
Benefits
- Eligible employees receive health insurance, flexible spending accounts, a health savings account, a 401(k) savings plan, life and disability insurance, tuition assistance, and more.
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