Note: The job is a remote job and is open to candidates in USA. Greene, Tweed is a multinational industry leader in cutting-edge technology and polymer expertise. The Commercial Operations Manager leads the commercial operating system across Sales, Marketing, and Customer Service, owning CRM strategy, Salesforce administration, data governance, technology enablement, funnel optimization, and reporting. The role manages a team of three and drives process discipline, CRM adoption, and predictable revenue growth.
Responsibilities
- Align Sales, Marketing, and Customer Service processes across the end-to-end lead-to-revenue lifecycle. You will efficiently structure the CRM systems around Greene Tweed’s go-to-market model
- Identify and eliminate friction in lead management and sales funnel progression
- Standardize, automate and optimize core sales management processes (lead qualification, pipeline management, forecasting, handoffs etc)
- Lead best-practice sales operations, including pipeline governance, support of demand team’s forecasting accuracy, performance tracking, and pricing
- Direct experience methodologies of Challenger Sales directly into the CRM interface, supporting sales with best practices
- Support predictable revenue growth through scalable processes and clear operating cadences
- Partner with commercial leadership to translate growth strategy into technology enabled execution
- Own the commercial data strategy and hygiene standards for the commercial team’s CRM platform
- Leads Sales Policy and Account Segmentation documentation process
- Ensure accuracy, consistency, and usability of CRM data across leads, accounts, and opportunities
- Implement governance, validation, and ongoing data quality controls
- Own Salesforce CRM strategy as Salesforce Administrator - accountable for CRM adoption, and optimization across all global commercial teams
- Define and execute a technology roadmap focused on automation, efficiency, and data accuracy
- Ensure tools and systems enable—not hinder—commercial workflows – including tools and processes utilized by the global commercial sales team. (SAP, Qlik, Gains etc)
- Establish end-to-end funnel visibility and accountability through dashboards and reporting
- Track conversion, pipeline health, and forecast accuracy
- Deliver actionable insights to improve commercial performance
- Manage and develop 3 direct reports, building a high-performing operations team
- Drive commercial-wide best practice adoption of CRM, tools, and processes through training and change management
- Reinforce accountability and operational discipline across teams
- Collaborate with non-commercial stakeholders, including: supply, business units, finance, applications engineering and others – ensuring each have access to accurate insights and information to support the commercial team’s growth and customer requirements
Skills
- Required: Bachelor's degree in related field such as: Business, Finance, Economics, Information Systems/IT, or Marketing
- Coursework in data analytics, operations/process improvement is also relevant
- 7+ years in Sales, Commercial, or Revenue Operations
- Demonstrated Go-to-Market fluency, minimum 4 years serving as primary Salesforce Administrator for a global, enterprise level organization
- Demonstrated CRM enabled lead management model architecting, automation and governance
- Proven success leading CRM-enabled sales growth and process transformation
- Experienced with Tech Stack Integration: Oversee integration and optimization of adjacent sales tools
- Experience managing and developing teams (required)
- Cross-functional leadership across Sales, Marketing, and Customer Service
- (Salesforce Certified Administrator)
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- (Highly Desired) Salesforce Certified Application Architect
- (Highly Desired) Salesforce Certified Integration Architecture Designer
- Salesforce Sales Cloud Consultant
- Salesforce Platform App Builder
- Salesforce Certified Business Analyst
- This position **may** require U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR) depending on the assigned business unit
- (Preferred but not required: Master's in Business Analytics, Business or other related fields.)
- Preferred Automation mastery: Advanced proficiency with Salesforce Flow Builder, complex sharing rules and advanced reporting/dashboards
- Experience in manufacturing or engineering sectors a plus
Benefits
- Eligible employees receive health insurance.
- Eligible employees receive flexible spending accounts.
- Eligible employees receive a health savings account.
- Eligible employees receive a 401k savings plan.
- Eligible employees receive life and disability insurance.
- Eligible employees receive tuition assistance.
Company Overview