Note: The job is a remote job and is open to candidates in USA. Chartis is a healthcare-focused consulting firm that helps organizations develop and activate transformative strategies, operating models, and enterprises. The Manager, Business Development Operations will lead strategic pursuit coordination, improve business development operating models and processes, enable AI and technology adoption, and support team development and collaboration.
Responsibilities
- Lead and coordinate the execution of the firm’s highest-priority strategic pursuits, ensuring timely, high-quality, and differentiated deliverables (e.g., proposals, RFPs, pitch materials), including:
- Facilitate pursuit team discussions, providing end-to-end project leadership across the pursuit lifecycle
- Strategically leverage enterprise assets and partnering across Lines of Business (LOBs), Consulting Operations, CCAID, CSIT, Growth, Creative Services, Research and Analytics to deliver tailored, high-impact content
- Review proposals and pricing models to ensure alignment with firmwide quality and compliance standards
- Orchestrate the client orals process, aligning stakeholders, managing timelines and elevating overall presentation
- Partner with Market Leadership, Growth, and BD Operations teams to evolve operating models and support processes that enable speed, consistency, and scalability across the enterprise
- Contribute to the advancement of firmwide tools and templates to improve efficiency, standardization, and quality of pursuit execution
- Serve as a connector across BD Operations, Growth, Market Leadership, LOB Leadership, and Consulting Operations to ensure alignment, visibility, and coordinated execution across pursuits
- Support and strengthen centralized intake and triage processes in partnership with BD Ops and Growth leadership, ensuring pursuits are logged, prioritized, and routed with clear accountability and follow-through
- Identify and advance opportunities to embed AI-driven capabilities into pursuit processes, including proposal development, account research, systems hygiene, and cataloging for later use
- Act as a liaison between the BD Ops and firmwide technology and product initiatives, shaping system requirements and supporting adoption (e.g., CRM enhancements, systems integration, automation tools, reporting infrastructure)
- Support change management efforts as new technologies and platforms are rolled out, helping the BD Ops team adapt and sustain new ways of working
- Support onboarding and development of new BD Ops team members promoting best practices in BD processes, pursuit management, AI enabled tools
- Contribute to a collaborative team environment focused on learning, knowledge sharing, and professional development
- Demonstrate strong collaboration and accountability in cross-functional work and contribute to a firm-wide culture of accountability and client impact
Skills
- • 5+ years of experience in a professional services or consulting environment
- • Bachelor's degree required
- • Strong project management experience; comfortable managing and prioritizing under tight timelines
- • Ability to rapidly learn and synthesize new information
- • Outstanding written and verbal communication skills; ability to translate complex information into clear, concise, and tailored messages
- • Strong client service mindset – highly responsive and committed to high-quality delivery
- • Self-starter with the ability to manage multiple workstreams while maintaining strong attention to detail
- • Proven ability to collaborate effectively across teams and functions
- • Advanced capabilities in MS PowerPoint, Word, and Excel
- • Passion for materially improving the delivery of healthcare in the world
- • Healthcare focus or background preferred
Benefits
- May be eligible for an annual discretionary bonus.
- Medical insurance
- Dental insurance
- Vision insurance
- HSA
- FSA
- Disability insurance
- Life insurance
- 401(k) match
- Paid time off
- Wellness stipend
- Additional voluntary benefits
- Remote work is allowed.
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