Note: The job is a remote job and is open to candidates in USA. Cardinal Health is seeking a highly experienced, strategic, and hands-on Manager, SAP BRIM Run Operations to join the SAP Center of Excellence. The successful candidate will be accountable for the stable run, support, and continuous enhancement of Cardinal Health's SAP BRIM landscape, directing a team of engineers and ensuring operational excellence.
Responsibilities
- Lead and manage day-to-day SAP Run operations for the S/4HANA system supporting the BRIM functionality, ensuring secure, stable, compliant, and high-performing system functionality
- Oversee end-to-end incident, defect, problem, enhancement, and change management processes specifically tailored for all core SAP BRIM modules
- Work closely with managed service partners and external vendors to ensure strict adherence to SLAs and KPIs for system uptime, support responsiveness, and resolution times
- Lead the rapid resolution of System Restoration Tickets (SRTs) and operational crises, providing technical direction and clear stakeholder communications
- Oversee the order and delivery flow, batch management, and job scheduling, proactively identifying and automating recurring incidents
- Collaborate with other SAP and non-SAP process tower leaders (such as RTR, MDT, and middleware teams) to ensure cohesive end-to-end solutions that protect downstream processes
- Monitor and support critical integrations involving multiple systems (e.g., Salesforce, external mediation systems, EDI, APIs, Web Services, and digital payment systems) and lead troubleshooting efforts
- Champion and drive the hands-on usage of AI tools and automated processes to boost operational productivity, optimize team delivery, and drive self-healing system capabilities
- Influence internal business partners and external vendor teams to leverage standard "out-of-the-box" SAP BRIM solutions, aggressively minimizing technical debt and custom developments
- Keep pace with emerging technologies and SAP releases, translating business needs into modern system capabilities
- Take full responsibility for IT General Controls (ITGC), SOX compliance, and successful audit readiness within the SAP S/4HANA BRIM platform
- Maintain rigorous standards for documentation, user access management, and segregation of duties (SoD)
- Direct, mentor, and develop a diverse team of functional and technical SAP BRIM professionals
- Successfully balance available team capacity (resources) against incoming operational demands, support tickets, and minor enhancement projects
- Act as a collaborative leader who excels at gaining consensus across business stakeholders, internal IT partners, and offshore vendors
Skills
- Minimum of 3+ years of dedicated, deep technical and functional experience in SAP BRIM (Billing and Revenue Innovation Management)
- Proven experience managing SAP Run/Support operations post-implementation in a high-volume, enterprise-level SAP Center of Excellence (CoE)
- Experience with incident, problem, and change management in a production SAP environment
- Deep architectural understanding and configuration awareness across core BRIM modules such as: SOM (subscription lifecycles, provider contracts, and charge plan triggering), CM (usage event collection, mediation workflows, and rules), CC (charging plans, rating clusters, CC Core Tool, and CDC), CI (BIT processing, billing, and invoicing rules), FI-CA (payment lots)
- Hands-on proficiency using modern AI tools (e.g., generative AI assist, automated testing, predictive diagnostics) to accelerate code review, configuration verification, and troubleshooting
- Strong interface experience utilizing IDocs, RFCs, APIs, and enterprise middleware
- Ability to read, understand, and debug ABAP code to facilitate rapid issue isolation and system troubleshooting
- Practical knowledge of Agile and Waterfall methodologies (e.g., SAP Activate/ASAP) and experience with robust transport control/change management tools (e.g., Active Control)
- Solid understanding of SAP S/4HANA architecture and operations
- Experience with SAP S/4 HANA technologies (BRF+, Fiori Apps etc.)
- Understanding of change management and transport management tools (Active Control)
- Strong experience in translating business requirements into technical capabilities and solutions
- Functional knowledge of multiple SAP modules (e.g., OTC, RTR, MDT)
- Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 8+ years of hands-on experience in SAP ERP landscapes, with at least 3+ years in a formal leadership, managerial, or team lead role
- Experience with Digital Payment Add-ons
Benefits
- Bonus eligible: Yes
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview
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