Note: The job is a remote job and is open to candidates in USA. TQI Solutions is a Service-Disabled Veteran-Owned Small Business providing mission and information technology support services to Department of Defense clients. The Management Analyst II will lead and support organizational improvement efforts, analyze processes and data, guide team operations, and improve efficiency, service delivery, and mission performance at Naval Base Guam.
Responsibilities
- Conduct comprehensive studies of organizational structures, processes, and workflows to identify opportunities for improvement
- Assist with the development and implementation of policies, procedures, and process improvements that enhance operational efficiency and effectiveness
- Gather, analyze, and interpret data to prepare reports that inform leadership decision-making and support strategic planning
- Lead or participate in special projects focused on organizational performance improvement, ensuring timely execution and alignment with objectives
- Serve as a liaison with internal and external stakeholders to collect input, communicate findings, and drive implementation of recommendations
- Provide training, guidance, and support to staff on new processes, procedures, and systems to ensure smooth adoption and success
Skills
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Minimum of two (2) years of experience leading technical teams
- CompTIA Security+ Certification required
- Strong ability to prioritize tasks, communicate effectively, manage workloads across diverse teams, and provide leadership
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with data analysis or visualization tools is a plus
- This position requires the ability to obtain and maintain a U.S. government security clearance
- Candidates must be eligible for a background investigation
- Experience managing IT customer support or Help Desk operations is preferred
- Additional relevant certifications such as Certified Management Analyst (CMA) or Project Management Professional (PMP) are desirable
Benefits
- Work-life balance
- Excellent benefits
- Career growth opportunities
Company Overview