Note: The job is a remote job and is open to candidates in USA. HCLTech is hiring a Mac Support Engineer - L2 to provide advanced technical support for Apple Mac devices, macOS operating systems, enterprise applications, and endpoint management solutions. The role focuses on troubleshooting complex incidents, managing device lifecycle activities, supporting JAMF and Intune environments, and ensuring compliance with enterprise security standards.
Responsibilities
• Provide L2 support for MacBook, iMac, Mac Mini, and Apple peripherals
• Diagnose and resolve macOS hardware, software, performance, login, VPN, printing, Wi-Fi, and connectivity issues
• Handle escalated tickets from L1 teams within defined SLA timelines and support root cause analysis for recurring incidents
• Administer and support JAMF Pro, Microsoft Intune, or Workspace ONE
• Deploy applications, patches, configuration profiles, policies, and security updates
• Monitor device compliance and remediate non-compliant devices
Skills
• • Experience 3 to 6 years of relevant enterprise Mac support experience
• • macOS Administration macOS Ventura, Sonoma, Sequoia or latest enterprise-supported versions; user profile management; FileVault; Time Machine; macOS troubleshooting
• • Apple Enterprise Management JAMF Pro administration, Apple Business Manager, Automated Device Enrollment / DEP, Volume Purchasing Program / VPP
• • Microsoft Technologies Microsoft Intune, Entra ID / Azure AD, Microsoft 365, Teams, OneDrive, and Outlook
• • Networking TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, network printer support
• • ITSM Tools ServiceNow, Remedy, Jira Service Management, or equivalent ITSM ticketing tools
• • Excellent troubleshooting and analytical skills
• • Strong customer service orientation and ownership mindset
• • Good verbal and written communication skills
• • Bachelor's degree in Computer Science, Information Technology, or related field preferred
• • Apple Certified Support Professional (ACSP) preferred
• • JAMF 100 / JAMF 200 certification preferred
• • ITIL Foundation certification preferred
• • Experience supporting enterprise users, VIP users, and regulated environments preferred
• • Scripting Bash, Zsh, AppleScript, and basic PowerShell preferred
Benefits
• May be eligible for performance-based bonuses subject to company policies
• Medical insurance subject to company policies
• Dental insurance subject to company policies
• Vision insurance subject to company policies
• Pharmacy insurance subject to company policies
• Life insurance subject to company policies
• Accidental death & dismemberment insurance subject to company policies
• Disability insurance subject to company policies
• Employee assistance program subject to company policies
• 401(k) retirement plan subject to company policies
• 10 days of paid time off per year
• Some positions are eligible for need-based leave with no designated number of leave days per year
• 10 paid holidays per year
Company Overview
• HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation. It was founded in 1976, and is headquartered in Noida, Uttar Pradesh, IND, with a workforce of 10001+ employees. Its website is https://www.hcltech.com/.
Company H1B Sponsorship
• HCLTech has a track record of offering H1B sponsorships, with 1362 in 2026, 2972 in 2025, 3974 in 2024, 3649 in 2023, 3861 in 2022, 4093 in 2021, 4317 in 2020. Please note that this does not guarantee sponsorship for this specific role.