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About hirequest – Pioneering Employee‑Owned Excellence in Senior Care
At hirequest, we are proud to be a 100% employee‑owned organization that has spent more than two decades delivering compassionate, patient‑centered care to seniors living in long‑term care and post‑acute environments. Our unique Employee Stock Ownership Plan (ESOP) means every team member is not just an employee, but a co‑owner who shares in the company’s success and upholds the core values that drive our mission: integrity, empathy, and relentless quality.
Our remote workforce is a critical pillar of our operation, enabling us to provide timely prescription services, accurate medical record management, and exceptional support to physicians, caregivers, and senior residents across multiple states. If you thrive in a collaborative, technology‑driven setting and are passionate about improving the health and wellness of older adults, hirequest offers a rewarding career where your contributions truly matter.
Position Overview – Remote LTC Data Entry Technician
The Remote Long‑Term Care (LTC) Data Entry Technician is a vital link in the medication fulfillment chain. Working primarily from 1 PM to 9:30 PM (Monday‑Friday) with alternating weekend coverage, you will be responsible for the accurate entry of prescription orders, verification of eligibility, and seamless communication with physicians and clients. Your meticulous attention to detail and commitment to high‑quality standards will help ensure that seniors receive the right medications at the right time.
Key Responsibilities
- Prescription Processing: Enter new and refill prescription orders into the system, verify eligibility, and ensure all data is accurate and complete.
- Physician Liaison: Contact physicians’ offices as needed to obtain refill authorizations, clarify prescription details, and resolve any discrepancies.
- Client Verification: Reach out to clients or caregivers to confirm order details, address questions, and maintain a high level of service satisfaction.
- Documentation & Follow‑Up: Record all correspondence, audit trails, and follow‑up actions within the electronic system to maintain a clear, auditable history.
- Audit Preparation: Compile audit sheets, generate reports, and provide constructive feedback to management for continuous improvement.
- Issue Resolution: Forward incomplete or rejected scripts to the appropriate department, track resolution status, and ensure timely closure.
- Research Support: Assist with investigations of lost or missing orders when requested by internal departments.
- Cross‑Functional Backup: Offer backup support to other pharmacy groups during peak periods or when production levels demand additional resources.
- Customer Service Excellence: Answer inbound calls promptly, delivering courteous and knowledgeable assistance to clients, physicians, and internal stakeholders.
Essential Qualifications
- High school diploma or GED equivalent.
- Current Pharmacy Technician license (CPhT) and certification as required by the state of residence.
- Demonstrated experience in long‑term care pharmacy environments, preferably with exposure to Frameworks LTC and Docutrack platforms.
- Ability to work a flexible schedule that includes evenings, weekends, and holidays as operational needs dictate.
- Residency in one of the states where hirequest holds a license: Arizona, Colorado, Florida, Illinois, Indiana, Kansas, Massachusetts, Michigan, Missouri, Pennsylvania, Ohio, or Wisconsin.
Preferred Qualifications & Skills
- Minimum of one year of pharmacy data entry experience, with a proven track record of accuracy and speed.
- Strong knowledge of brand and generic drug names, dosage forms, and medical terminology.
- Hands‑on experience with Frameworks LTC and Docutrack software, or a demonstrated ability to quickly master similar pharmacy management systems.
- Excellent written and verbal communication skills, enabling clear interaction with healthcare providers and clients.
- Proficiency in Microsoft Office Suite, especially Excel, for audit and reporting tasks.
- Detail‑oriented mindset with a commitment to maintaining high productivity while adhering to quality standards.
Core Competencies for Success
- Accuracy & Attention to Detail: Ability to enter complex prescription data without errors.
- Time Management: Efficiently prioritize tasks to meet tight turnaround times.
- Problem Solving: Quickly identify and resolve issues related to incomplete or rejected scripts.
- Customer‑Centric Approach: Deliver empathetic, solution‑focused service to seniors, families, and healthcare professionals.
- Team Collaboration: Work seamlessly with remote colleagues, pharmacy managers, and cross‑functional teams.
- Adaptability: Thrive in a dynamic environment with evolving workflows and technology updates.
Career Growth & Learning Opportunities
At hirequest, your professional development is a priority. As a remote LTC Data Entry Technician, you will have access to:
- Structured onboarding and continuous training programs covering pharmacy software, regulatory compliance, and best practices in senior care.
- Mentorship from seasoned pharmacy managers and senior technicians who can guide you toward advanced roles such as Pharmacy Operations Specialist, Quality Assurance Analyst, or Remote Pharmacy Supervisor.
- Tuition assistance and CEU reimbursement to support certifications like Certified Pharmacy Technician (CPhT) renewal, medication safety courses, or health informatics credentials.
- Opportunities to cross‑train in related pharmacy functions, including medication therapy management, inventory control, and clinical documentation.
Work Environment & Culture at hirequest
Our remote workforce enjoys a flexible, results‑oriented environment that values work‑life balance. Because we are employee‑owned, every voice is heard, and ideas that improve patient care or operational efficiency are welcomed and often implemented. hirequest fosters a culture of:
- Inclusivity: A diverse team where every individual is respected regardless of background, identity, or experience.
- Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and peer‑recognition programs that keep remote employees connected.
- Innovation: Investment in cutting‑edge pharmacy technology and continuous process improvement initiatives.
- Ownership Mindset: As co‑owners, employees are encouraged to think entrepreneurially, contributing ideas that drive growth and enhance patient outcomes.
Compensation, Perks, & Benefits
While specific salary ranges are competitive and commensurate with experience, hirequest offers a comprehensive benefits package designed to support your health, financial security, and overall well‑being:
- Medical, dental, and vision insurance plans with multiple coverage options.
- Short‑term and long‑term disability insurance to protect against unforeseen circumstances.
- Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
- Employee Assistance Program (EAP) providing confidential counseling and resources.
- Paid Time Off (PTO) accrued based on tenure, plus paid holidays.
- Retirement savings options, including a 401(k) plan with company matching contributions.
- Continuous learning incentives such as tuition reimbursement, CEU funding, and access to industry webinars.
- Opportunities to earn additional equity through the ESOP, reinforcing your stake in the company’s success.
Equal Opportunity Commitment
hirequest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, protected veteran status, disability, age, national origin, or any other characteristic protected by law.
Ready to Make a Difference?
If you are a detail‑driven, customer‑focused professional who is eager to contribute to the health and happiness of seniors while enjoying the flexibility of remote work, we invite you to join the hirequest family. Apply today and become part of a team where your expertise is valued, your growth is supported, and your ownership stake reflects your commitment to excellence.
How to Apply
Click the link below to submit your application and begin your journey with hirequest:
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