Note: The job is a remote job and is open to candidates in USA. WesBanco is a financial institution seeking a Loan Quality Manager for its Operations Shared Services. The role involves managing loan quality reviews and overseeing loan documentation processes to ensure efficiency and data integrity, while leading a team and collaborating with stakeholders.
Responsibilities
- Responsible for the management and oversight of loan quality reviews for commercial and consumer loan documentation and all loan maintenance
- Manages the development, design, and implementation of processes and procedures around all aspects of the loan quality assurance process to ensure data integrity
- Drives efficiency in daily processing by collaborating with stakeholders and utilizing automation
- Supervises and leads a team of employees and ensures tasks are completed timely and accurately
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Assists with training new and existing team members on various tasks, as needed
- Handles day to day duties and organizes, prioritizes and assigns duties within the team
- Acts as an escalation point for the team and keeps supervisors informed of any issues
- Promotes teamwork and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respect
- Trains and assists with the development of Associate and Specialist level staff
- Measures key performance indicators and oversees metric reports to identify opportunities for improvement
- Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market
- Contributes to a business plan, strategic initiative execution and monitoring associated expenses
- Assists in monitoring and preparing reporting on key performance indicators, including reporting to the board
- Accountable for their team budget and managing overall performance to budget
- Manages a team of employees performing loan account review for both consumer and commercial loans and reviews of loan maintenance
- Selects team members, employee engagement, team dynamics, coaching, development, performance management and managing talent across the team, including compensation
- Coaches employees on personal development plans and provides opportunities for growth within the organization
- Oversees training and guidance to all teams with respect to understanding, processing and managing the workload
- Oversees all activities to ensure timely and appropriate processing of accurate documentation review for loans, exception tracking, and maintenance reviews
- Responds to audits and regulatory findings and is responsible for implementing remediation plans
- Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency
- Collaborates with key leaders and stakeholders and guides change for scalability and automation
- Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams
- Attends and travels for leadership meetings and partnership engagements with other business lines of the bank
- Maintains policies, SOX control documentation, risk assessments and other controls around all assigned areas
- Responds to and resolves complex issues within the areas of responsibility
- Oversees the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement
- Accounts for the repository of procedures, processes, job aids and other critical information for functional areas
- Drives the effective use of technology within functional areas
- Oversees all areas to defined customer service level expectations and key vendor processing timelines
- Collaborates with business areas on new initiatives, processes or products and is accountable for the implementation within functional areas
Skills
- Responsible for the management and oversight of loan quality reviews for commercial and consumer loan documentation and all loan maintenance
- Manages the development, design, and implementation of processes and procedures around all aspects of the loan quality assurance process to ensure data integrity
- Drives efficiency in daily processing by collaborating with stakeholders and utilizing automation
- Supervises and leads a team of employees and ensures tasks are completed timely and accurately
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Assists with training new and existing team members on various tasks, as needed
- Handles day to day duties and organizes, prioritizes and assigns duties within the team
- Acts as an escalation point for the team and keeps supervisors informed of any issues
- Promotes teamwork and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respect
- Trains and assists with the development of Associate and Specialist level staff
- Measures key performance indicators and oversees metric reports to identify opportunities for improvement
- Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market
- Contributes to a business plan, strategic initiative execution and monitoring associated expenses
- Assists in monitoring and preparing reporting on key performance indicators, including reporting to the board
- Accountable for their team budget and managing overall performance to budget
- Manages a team of employees performing loan account review for both consumer and commercial loans and reviews of loan maintenance
- Selects team members, employee engagement, team dynamics, coaching, development, performance management and managing talent across the team, including compensation
- Coaches employees on personal development plans and provides opportunities for growth within the organization
- Oversees training and guidance to all teams with respect to understanding, processing and managing the workload
- Oversees all activities to ensure timely and appropriate processing of accurate documentation review for loans, exception tracking, and maintenance reviews
- Responds to audits and regulatory findings and is responsible for implementing remediation plans
- Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency
- Collaborates with key leaders and stakeholders and guides change for scalability and automation
- Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams
- Attends and travels for leadership meetings and partnership engagements with other business lines of the bank
- Maintains policies, SOX control documentation, risk assessments and other controls around all assigned areas
- Responds to and resolves complex issues within the areas of responsibility
- Oversees the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement
- Accounts for the repository of procedures, processes, job aids and other critical information for functional areas
- Drives the effective use of technology within functional areas
- Oversees all areas to defined customer service level expectations and key vendor processing timelines
- Collaborates with business areas on new initiatives, processes or products and is accountable for the implementation within functional areas
- Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing
- You will also be expected to complete all assigned compliance training in a timely manner
- Professional demeanor in appearance, interpersonal relations, work ethic and attitude
- Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner
- Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors
- Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints
- Strong organizational and prioritization skills
- Ability to multitask and work under pressure
- Must be able to manage multiple projects simultaneously and work independently
- Team player with a positive outlook
- Demonstrated leadership ability and skills
- Excellent analytical and decision-making skills
- Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications
- Ability to learn various Banking Software programs
Company Overview