Note: The job is a remote job and is open to candidates in USA. Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will support users through live chat, answer product questions, resolve issues, and help create a thoughtful and trustworthy customer experience.
Responsibilities
• Respond to users through live chat in a timely, clear, and empathetic manner
• Help users understand product features and job search workflows
• Troubleshoot common account, product, and technical issues
• Escalate complex issues to the appropriate internal teams
• Document conversations, resolutions, and recurring user problems
• Share customer feedback and product improvement opportunities
• Maintain a high standard of accuracy, professionalism, and privacy
Skills
• Excellent written and spoken English
• Strong customer-service mindset and empathy for users
• Ability to manage multiple conversations while maintaining accuracy
• Strong problem-solving and communication skills
• Ability to work remotely within the United Kingdom during agreed service hours
• Previous experience in customer support, live chat, operations, or another user-facing role
• Familiarity with SaaS products, CRM systems, or support tools
• Interest in AI, job search, and consumer technology
• Experience working in a fast-paced startup environment
Company Overview
• Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. It was founded in 2023, and is headquartered in Santa Clara, California, USA, with a workforce of 2-10 employees. Its website is https://jobright.ai.