Note: The job is a remote job and is open to candidates in USA. CSAA Insurance Group is a AAA insurer seeking a Litigation Operations Consultant, Projects & Technology to oversee key legal operations functions. The role manages litigation projects, supports process improvement and change management, coordinates cross-functional initiatives, and develops reports and presentations for leadership.
Responsibilities
- Manage the litigation project portfolio, including triaging litigation ideas received through division intake and updating SharePoint and Jira according to company and division expectations through resolution
- Apply project management and change management concepts to drive adoption of new processes, tools, and workflows
- Identify operational gaps, risks, and improvement opportunities, and implement practical solutions
- Drive and facilitate adoption of new and updated processes, workflows, tools, and vendor solutions to support consistent implementation and effective day-to-day use
- Communicate effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality
- Schedule, prepare agendas for, and facilitate meetings related to projects and project portfolio management
- Prepare reports, analyses, and presentations for leadership audiences
- Partner with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives
- Coordinate project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, helping prioritize work, and identifying and resolving roadblocks
- Partner with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross-functional initiatives
- Lead key litigation operations projects directly
Skills
- Bachelor's degree in a related field, or an equivalent combination of education and relevant experience
- Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience
- Demonstrated experience managing operational functions and supporting cross-functional initiatives
- Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions
- Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology
- Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts
- Demonstrated ability to manage people, prioritize competing demands, and operate with limited direction
- Proven ability to analyze issues, develop solutions, and support implementation
- Strong interpersonal, written, and verbal communication skills
- Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses
- Ability to lead meetings and collaborate across functions
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska
- CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
- Litigation operations experience within a law firm, staff counsel organization, or insurance company
- Experience supporting attorneys, paralegals, and legal support staff in a litigation environment
- Paralegal certification or other relevant professional certifications
- People leadership or supervisory experience preferred
- Change management, project management and/or process improvement certification
- Experience preparing presentations and documenting workflows using PowerPoint or similar tools
- Knowledge of change management or project management methodologies
- Experience supporting multiple law offices or geographically dispersed teams
- Experience leading moderately complex projects involving multiple stakeholders
Benefits
- Annual bonus eligibility for most roles
- 401(k) with a company match
- Leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success
- Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices.
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