Note: The job is a remote job and is open to candidates in USA. MoveSmart Rentals is a company that helps property owners lease their rental properties with more structure and support. They are seeking a Listing Operations Manager to lead the Listing Operations Coordinator team, ensuring that all listing operations run smoothly and efficiently while maintaining high standards of accuracy and accountability.
Responsibilities
- Manage the Listing Operations Coordinator team and oversee daily listing workflow
- Assign, monitor, and follow up on listing files, tasks, updates, and pending items
- Ensure listing files are accurate, complete, properly documented, and ready before submission or update
- Review coordinator work for accuracy, completeness, and process compliance
- Track active files, blocked files, pending documents, missing information, and urgent updates
- Ensure coordinators properly enter and update listing information in the CRM and internal systems
- Monitor listing details, including address, rent amount, availability date, unit details, parking, locker, utilities, inclusions, photos, access instructions, and showing instructions
- Coordinate listing administration and updates between MoveSmart Rentals and the partner brokerage
- Ensure price changes, status changes, leased updates, cancellations, and other listing-related updates are handled through the correct process
- Create, improve, and enforce checklists, SOPs, workflows, and quality-control standards
- Train new Listing Operations Coordinators on systems, processes, accuracy standards, and communication expectations
- Coach coordinators on performance, organization, follow-up discipline, and error prevention
- Identify file delays, process gaps, recurring mistakes, and coordinator performance issues
- Escalate blocked files, missing information, or urgent issues to the appropriate internal team members
- Provide clear daily reporting on listing status, team output, pending items, blocked files, and completed work
- Maintain a high standard of accuracy, responsiveness, and accountability across the listing operations team
Skills
- Bachelor's degree required in Business Administration, Management, Operations, Real Estate, Finance, Accounting, Legal Studies, Communications, or another related business or administrative field
- Equivalent strong experience may be considered for exceptional candidates
- Minimum 5 years of full-time experience in administrative operations, real estate administration, property management operations, listing coordination, brokerage administration, transaction coordination, mortgage processing, insurance administration, legal administration, logistics coordination, back-office operations, or similar work
- Minimum 2 years of experience managing admin, operations, coordination, processing, back-office, or remote support staff
- Strong experience managing high-volume files, documentation, trackers, deadlines, and follow-ups
- Strong quality-control mindset and ability to catch small errors before they create larger problems
- Excellent written and verbal English communication skills
- Strong ability to organize work, manage priorities, and keep multiple files moving at once
Benefits
- Full-Time | Remote | EST hours
Company Overview