Note: The job is a remote job and is open to candidates in USA. Verisk is a data analytics and technology partner serving the global insurance industry. The Licensing and Contracting Forms Analyst manages licensing and contracting forms, configures data-mapping logic using XSL/XML, and provides technical support to customers and internal teams. The role also involves troubleshooting form-related issues, handling support requests, and escalating problems as needed.
Responsibilities
- Manage large library of PDF forms and associated business rules with exceptional attention to detail
- Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language
- Act as Tier One Support contact for form and data-mapping related updates/issues/questions
- Effectively manage large amounts of incoming form and data-mapping related support and update requests
- Resolves form and data-mapping problems by clarifying the customer’s need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment
- Troubleshoot and calmly work with end users via phone & remote screen sharing
- Escalate questions/problems to appropriate individuals within the SuranceBay team
- Provides timely feedback to the company regarding form and data-mapping failures or customer concerns
- Versatile attitude with the ability to work within a small team
Skills
- ● Exceptional Organization Skills
- ● Customer/Client Focused
- ● Problem Solving/Analysis
- ● Technical Capacity
- ● Time Management
- ● Communication Proficiency
- ● Stress Tolerance/Patience
- ● Teamwork Oriented
- ● Insurance industry knowledge/experience
- ● Must have insurance industry experience within Licensing and Contracting
- ● Reading/writing XSL/XML Code
- ● Ability to interpret complex business rules and logic and apply them to the forms code
- ● Ability to multi-task, prioritize and manage time effectively
- ● Proven customer support experience
- ● Strong phone and e-mail contact handling skills
- ● Ability to easily adapt to changing work situations
- ● A quiet home work space with fast, reliable internet
- ● Proven customer service experience
- ● Insurance industry Licensing and Contracting experience required, preferably within a Brokerage General Agency working with multiple insurance carriers
- ● XML/XSL coding experience highly preferred, or the proven ability to learn any coding language
Benefits
- Health Insurance
- A Retirement Plan
- Disability benefits
- A Paid Time Off program
- Work flexibility
- Support, coaching, and training you need to succeed
- Full time, work-from-home position
Company Overview
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