Note: The job is a remote job and is open to candidates in USA. Gallagher is an insurance and risk management company seeking a Licensed Customer Service Representative for its Customer Service Department. The role processes inbound calls, provides accurate information, handles billing and retention inquiries, supports cross-selling, and meets quality and performance standards.
Responsibilities
- Consistently maintain an above average on Quality Assurance monitoring scores
- Consistently meet or exceed all Customer Service individual and departmental performance metric standards
- Continuously improves key job competencies, product knowledge and attend continuous training classes
- Provide complete and accurate information to all member inquiries
- Effectively and efficiently utilize the technical resources available
- Meet departmental goals for cross sales, retention and service
Skills
- • High school diploma or equivalent required
- • Holds Active Illinois Health/Life license
- • Minimum 1 year customer service work experience in an inbound/outbound call center environment
- • Retention experience desired
- • Proficient PC skills (Word, Excel, Internet)
- • Background in insurance or health discount industry preferred but not necessary
- • Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
- • Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
- • Ability to grow within a goal oriented, heavily measured environment
- • Ability to consistently meet the minimum established performance standards
- • Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member's concerns
- • Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
- • Attention to Detail ensures accuracy and maintains strong quality control procedures
- • Customer Service: must be able to provide exceptional customer service to members
- • Computer Proficiency: must have strong PC and typing skills
- • Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance
- • High Level of Self motivation and ability to succeed
- • Time Management: Excellent punctuality a must
- • Fully remote: Has a designated distract free area to perform remotely as if you were in an office
- • Remote: In the Chicago Land area only
- • Must have an active Illinois Life and Health License
- Spanish Bilingual a plus
Benefits
- Remote work in the Chicago Land area only
- Benefits start day 1
- Medical/dental/vision plans, which start from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Company H1B Sponsorship