Note: The job is a remote job and is open to candidates in USA. TeamLogic IT provides outsourced, co-managed, and project-based IT solutions focused on cybersecurity, infrastructure, and operational performance. The Level III Technician will resolve complex network, server, and endpoint issues, manage and optimize IT infrastructure, lead project implementations, support system security, mentor junior staff, and communicate with clients.
Responsibilities
- The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems, managing IT infrastructure, and providing proactive system maintenance
- This role will have a strong emphasis on network engineering principles, including the design, implementation, and optimization of critical network infrastructure
- The role also involves leading project implementations, supporting core network and server systems, and ensuring the security and optimization of all IT systems
- Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions
Skills
- At least 3 years of experience in IT support or related technical roles, with demonstrated experience in network administration or engineering, and recent experience in an MSP or multi-client environment strongly preferred
- Proficiency in network infrastructure, server administration, and virtualization technologies
- Strong hands-on expertise in network engineering, including advanced routing, switching, and firewall management
- Strong hands-on experience with:
- Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
- Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
- Business firewalls (e.g., Meraki, Fortinet, SonicWall, Palo Alto or similar), VPNs (IPsec, SSL VPN), and advanced networking concepts (e.g., VLANs, routing protocols like OSPF/BGP, Spanning Tree, QoS, network segmentation, SD-WAN)
- Wireless networking solutions (e.g., Ubiquiti, Meraki, Cisco) and their security configurations
- Network monitoring and diagnostic tools (e.g., Wireshark, SNMP, NetFlow analysis)
- Expertise in diagnosing and troubleshooting complex hardware, software, and especially network performance and connectivity issues in production environments
- Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision, with a focus on network-related infrastructure changes and deployments
- Fundamental understanding of cybersecurity (including network security best practices), system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
- Experience providing customer-facing technical support and working directly with end users and business decision-makers
- Strong communication, problem-solving, documentation, and organizational skills
- Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA) are highly valued
- Authorized to work in the United States and able to pass any required background checks
- Information Technology certifications (e.g., CompTIA, Microsoft) are a plus but not required
Benefits
- Performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- 401 (k) retirement savings plan with employer matching
- Flexible PTO policy and holiday schedule
- Professional development opportunities and reimbursement for certifications
- Flexible working hours and remote work options
- Supportive and collaborative work environment
Company Overview