Note: The job is a remote job and is open to candidates in USA. Cloudnexa is an Amazon Web Services (AWS) Premier Partner seeking an experienced Cloud Support Engineer. The role involves providing third-level technical support, conducting AWS Well-Architected Framework Reviews, and developing solutions for customer challenges.
Responsibilities
- General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration
- Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems
- Support pre-sales activities for designing and scoping new customer engagements
- Quality check existing support team work
- Implementing ways to automate and improve repetitive processes
- Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions
- Ability to deal with ambiguity and juggle multiple tasks at once
- Ability to conduct an AWS Well-Architected Framework Review
- Participate in a 24x7 on-call rotation
- Mentor existing junior Support Engineers
Skills
- Bachelor's Degree in Computer Science or related technical field
- 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position
- 2+ years in a customer facing consulting or support role
- 3+ years of experience with both Linux/Unix and Windows OS support
- 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc
- 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent
- Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting
- Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management
- Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning
- Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell
- Strong technical documentation skills
- Excellent verbal and written communication skills
- AWS SysOps Administrator - Associate Certification or equivalent
- AWS Solutions Architect - Associate Certification or equivalent
- AWS Solutions Architect - Professional Certification or equivalent AWS Certification
- Video conference interview(s) are required
- Candidates will be required to verify and pass the following background checks: Criminal background check, Education background check, Employment history check, Drug screening, Verify the right to work within the United States
Company Overview