Note: The job is a remote job and is open to candidates in USA. Unisys is a company that provides technical leadership and operational oversight within a 24×7 Network Operations Center. The Level 3 NOC Lead is responsible for ensuring the reliability of systems, mentoring staff, driving process improvements, and managing incidents.
Responsibilities
- Serves as the highest on-shift escalation point for complex Windows, Linux/Unix, and cross-platform issues
- Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as:
- Diagnoses and resolves complex issues across host environments and connectivity layers
- Coordinates with network-focused NOC personnel while maintaining credential separation
- Oversees daily NOC operations, ensuring consistent monitoring, proactive response, and system health checks
- Validates that Level 2 staff perform required activities such as:
- Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance
- Ensures 24×7 coverage, shift handoff quality, and operational continuity
- Owns major incidents from detection through resolution
- Leads post-incident reviews and drives long-term remediation
- Ensure Level 2 staff complete incident remediation tasks such as:
- Owns Level 2 tickets through resolution, including root cause identification
- Oversee creation and maintenance of runbooks, SOPs, and configuration documentation
- Ensures licensing, configuration, and compliance records remain accurate, building on Level 2 duties such as:
- Updates system records, ensures licensing compliance, and maintains accurate configuration data
- Identifies operational gaps and implement improvements across tools, processes, and workflows
- Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff
- Conducts training sessions, validates readiness, and ensures consistent execution of procedures
- Reviews and approves runbooks and how-to guides created by Level 2 staff
- Ensure NOC readiness to support the Cyber Vault and Cyber Backup environments
- Coordinates training for network-focused NOC resources as required by program leadership
Skills
- BA/BS degree and 4–6 years of relevant experience OR equivalent combination
- Deep expertise in Windows and/or Linux/Unix systems administration
- Demonstrated ability to lead technical teams in a 24×7 operational environment
- Strong background in incident management, root cause analysis, and operational reporting
- U.S. Citizenship and U.S. residency required
- Ability to work rotating shifts and support mission-critical operations
- May hold dual Windows/Linux credentials if permitted
Company Overview