Note: The job is a remote job and is open to candidates in USA. Unisys is a technology company that provides advanced network monitoring and incident remediation in a 24×7 NOC environment. The Level 2 Network Administrator is responsible for troubleshooting network issues, supporting network configurations, and ensuring the reliability of network infrastructure across multiple locations.
Responsibilities
- Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers
- Supports network configuration tasks such as interface changes, VLAN updates, and routing adjustments (as permitted by credential scope)
- Diagnoses and resolves complex network connectivity issues, consistent with the document’s language: "Diagnoses and resolves complex issues across host environments and connectivity layers."
- Escalates unresolved issues to the Level 3 Network Lead
- Performs daily monitoring of network devices, bandwidth, link health, and alerts
- Initiates proactive remediation to prevent outages or performance degradation
- Owns Level 2 network tickets through resolution, including root cause identification
- Documents findings and contributes to operational recommendations
- Provides network evaluation reports and contributes to NOC operational improvements
- Updates network configuration records, diagrams, and device inventories
- Ensures compliance with credential separation and access control policies
- Creates runbooks and how‑to guides for Level 1 analysts
- Provides training on network triage procedures
Skills
- BA/BS degree and 2–4 years of relevant experience OR equivalent combination
- Strong experience with network troubleshooting and monitoring tools
- Ability to support 24×7 operations and rotating shifts
- U.S. Citizenship and U.S. residency required
Company Overview