Note: The job is a remote job and is open to candidates in USA. KellyMitchell Group is recruiting for a client seeking a Level 2 Deltek Vantagepoint Support Analyst. The role provides escalated application and functional support, troubleshoots workflows and integrations, assists with system administration, and guides and trains business users.
Responsibilities
- Resolve Level 2 Deltek Vantagepoint application and functional support issues escalated from Level 1 help desk teams
- Troubleshoot configuration, workflow, data, access, and permission issues across Deltek modules, including Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
- Support project setup, work breakdown structures (WBS), labor categories, billing terms, and approval workflows
- Provide functional guidance, onboarding assistance, and training to project managers, finance and accounting teams, and other business users
- Assist with system administration tasks, configuration adjustments, data cleanup, and data integrity initiatives
- Investigate integration issues involving single sign-on (SSO), payroll, financial systems, and data exports
- Document support resolutions, maintain knowledge base articles and standard operating procedures, and recommend improvements to recurring issues and business workflows
Skills
- 2+ years of direct Deltek Vantagepoint or Deltek Vision support
- Experience providing Level 2 application support and troubleshooting complex system issues
- Understanding of project-based workflows within AEC or professional services organizations
- Experience supporting Deltek modules such as Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
- Ability to troubleshoot user permissions, role-based security, project setup, billing terms, and workflow issues
- Ability to investigate Deltek data structures, including projects, labor codes, phases, tasks, and custom fields
- Strong communication skills and the ability to explain technical and functional issues to nontechnical users
- Strong analytical, investigative, and problem-solving skills
- Customer-focused approach with patience when supporting users with varying levels of technical knowledge
- Clear communication skills and the ability to translate complex system issues into actionable guidance
- High attention to detail and commitment to data accuracy
- Proactive, self-directed approach to troubleshooting and cross-functional collaboration
- Experience supporting Deltek Vantagepoint from an internal system support, administrator, product owner, or system ownership perspective
- Experience working in an architecture, engineering, or construction (AEC) organization, preferably supporting finance or accounting functions
- Familiarity with Deltek Vision legacy systems
- Experience supporting integrations with Power BI, payroll systems, or document management tools
- Knowledge of single sign-on (SSO) and identity management platforms such as Okta or Microsoft Entra ID (Azure AD)
- Experience with SQL reporting, dashboards, or data validation
- Background in project accounting or Project Management Office (PMO) support
Benefits
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
- Fully remote
Company Overview
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