Note: The job is a remote job and is open to candidates in USA. Harbor provides expert services in strategy, legal technology, operations, and intelligence for law firms, corporations, and corporate legal departments. The Senior Manager will lead and oversee CLM readiness, technology planning, system selection, implementation, data migration, process improvement, and generative AI integration projects while managing client relationships, project delivery, business development, and junior team members.
Responsibilities
- Leverage subject matter expertise to assess contracting processes & technology to provide objective guidance and recommendations on solutions to implement in support of client system evaluation processes
- Serve as the lead project manager for implementation projects, including creating and maintaining project schedules and work/staffing plans, managing the project budget and scope, forecasting resourcing, providing routine status updates, scheduling workshops, and managing client billables and invoicing
- Facilitate workshops with client stakeholders to gather, document, and prioritize business and technical requirements, including business process modeling, integration, security, migration, and reporting; provide subject matter expertise on industry best practices and tool capabilities
- Advise clients on how to best integrate their existing technologies together to enhance their overarching legal operations function; design technology-enabled processes and system integrations to create innovative yet practical solution frameworks
- Directly contribute to and oversee all process mapping, data analysis, drafting of project deliverables, and configuration of solutions
- Oversee system configuration and testing to ensure solution setup meets design specifications and customer business process goals
- Map data between any source system(s) and/or data repositories and the new technology solution; support migration and migration validation processes
- Define and orchestrate the change management strategy and effort needed to ensure enduring change, strong user adoption, and a seamless implementation experience
- Develop training curriculum and materials, as well as lead end-user and system administration training in partnership with technology providers
- Participate in business development activities such as qualifying opportunities, proposal presentations, and statement of work development
- Develop relationships with vendors and other partners to develop creative offerings
- Cultivate new relationships at current clients and coach junior staff to become lead contacts
- Contribute to the ongoing growth of Harbor’s reputation for thought leadership and problem-solving
- Actively develop ideas and contribute to practice growth/evolution and company-wide strategic initiatives
- Encourage collaboration, and model firm values to impact and ensure team behavior
- Continuously improve our practice by enhancing methodologies, practice aids, project delivery approaches and tools
- Actively manage, develop, coach and/or mentor others, guiding junior team members in all facets of client execution and project management
- Identify opportunities to continually enhance internal project methodologies and templates
- Support engagement financials and practice operations
Skills
- 8+ years of relevant experience in the legal or consulting industry (e.g., in-house legal department, law firm, legal software provider, consulting firm)
- 8+ years of experience in legal technology assessments, requirements gathering, system design, configuration, implementation, testing, and deployment, with proven experience implementing contracting tools
- Demonstrated understanding of the AI contract technology landscape, including legal-specific platforms (e.g., Harvey, Legora) and point solutions supporting contract drafting, review, negotiation, obligation management, and associated workflows
- 8+ years of experience in a customer facing role delivering projects and overseeing other resources to the completion of their tasks
- Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
- Demonstrated knowledge of, and experience in the following areas of focus:
- IT implementation methodologies, including waterfall, agile and iterative
- Able to elicit requirements from requirements owners and recommend improvements to processes (strong client interview skills are a must)
- IT Project management, including development and management of project plans and a familiarity of corporate IT methodology frameworks
- Use cases for contract management and AI solutions
- Configuration of industry leading CLM and contract intelligence solutions
- Integration and migration requirements gathering and methodology
- Experience and/or understanding of professional services partnerships and business models
- Experience leading technology implementation projects across workstreams and through all stages of a project lifecycle
- Proven track record of successful project implementations and development of junior talent
- Experience independently managing multiple engagements and clients simultaneously
- Have permanent US work authorization
- Experience with Agiloft, Luminance, Ivo or Malbek is strongly preferred. Experience with similar systems will also be considered; this experience should include related data migration and integration workstreams
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