Note: The job is a remote job and is open to candidates in USA. Clarity Consultants is recruiting a Learning Operations Specialist for a client. The role supports learning platforms and programs through administration, reporting, stakeholder partnership, issue resolution, and process improvement.
Responsibilities
- Hands-on experience administering enterprise learning platforms, including course configuration, catalogs, enrollments, assignments, learning records, quality assurance, troubleshooting, and learner support
- Experience generating, validating, and maintaining accurate learning reports, including completions, attendance, certifications, badges, and platform insights
- Experience coordinating learning launches, virtual training sessions, schedules, rosters, communications, and ongoing program support
- Work with stakeholders across multiple business units to understand learning platform and operational requirements, recommend effective approaches, and implement solutions that meet business needs
- Proactively identify gaps, inefficiencies, and opportunities to streamline workflows, improve system utilization, and strengthen learning operations
- Independently investigate and resolve learning platform and operational issues, prioritize requests, document solutions, and escalate when appropriate
- This individual will partner with multiple business units to understand their learning operations requirements, identify opportunities to improve systems, processes, and service delivery, and independently implement solutions that support business objectives
- The ideal candidate anticipates operational needs, takes initiative, and is comfortable troubleshooting issues, improving workflows, and moving work forward with minimal oversight
Skills
- Hands-on experience administering enterprise learning platforms, including course configuration, catalogs, enrollments, assignments, learning records, quality assurance, troubleshooting, and learner support
- Experience generating, validating, and maintaining accurate learning reports, including completions, attendance, certifications, badges, and platform insights
- Experience coordinating learning launches, virtual training sessions, schedules, rosters, communications, and ongoing program support
- Work with stakeholders across multiple business units to understand learning platform and operational requirements, recommend effective approaches, and implement solutions that meet business needs
- Proactively identify gaps, inefficiencies, and opportunities to streamline workflows, improve system utilization, and strengthen learning operations
- Independently investigate and resolve learning platform and operational issues, prioritize requests, document solutions, and escalate when appropriate
- Demonstrated ability to anticipate needs, navigate ambiguity, manage competing priorities, and drive work through completion without requiring extensive direction
- 3–5 years of hands-on LMS administration and learning operations experience
- Demonstrated experience independently managing learning platforms, reporting, and operational support in an enterprise environment
- Experience partnering with internal stakeholders to translate business requirements into effective learning operations solutions
- Strong analytical thinking, resourcefulness, and sound decision-making skills
- Excellent communication, organization, and stakeholder management skills
- High attention to detail and a proactive, service-oriented approach
- Hands-on Docebo LMS/LXP administration experience strongly preferred
- Experience supporting compliance training and certification requirements
- Experience with enrollment automation, learning paths, and large-scale catalog management
- Familiarity with LMS integrations, Power BI, and SCORM troubleshooting
- Experience supporting large, geographically distributed learner populations
- Experience improving learning technology workflows, operational processes, and service delivery across multiple business units
Benefits
- 100% remote
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