Note: The job is a remote job and is open to candidates in USA. Liveops is a provider of outsourced customer service solutions supported by technology and a flexible workforce. The Learning Management Systems Administrator manages the technical operation and learner experience of the LMS while supporting learning delivery, certification programs, reporting, learner communications, and virtual learning activities.
Responsibilities
- Administer and maintain the LMS, including learner accounts, access, courses, curricula, certifications, enrollments, assignments, learning content, and completion records
- Ensure a high-quality learner experience by troubleshooting issues, resolving or escalating system concerns, and maintaining the accuracy, usability, and compliance of the learning platform
- Generate and analyze LMS reports to monitor learner progress, certification outcomes, system utilization, and learning effectiveness
- Partner with Learning team members and business stakeholders to translate learning requirements into effective LMS configurations and learner experiences
- Support assigned certification and learning programs through learner communications, scheduling, roster management, attendance tracking, reporting, and certification administration
- Coordinate and facilitate approved virtual learning sessions, monitor learner participation and results, and recommend improvements to learning delivery and LMS processes
- Participate in special projects, process improvements, and other initiatives that support business and learning-team objectives
- Perform day-to-day LMS administration, including maintaining learner records, managing learning content, and supporting platform operations
- Provide technical and operational support to learners, stakeholders, and learning team members through effective communication and problem resolution
- Coordinate assigned learning and certification activities, including learner communications, scheduling, reporting, and virtual session support
- Use learning, reporting, collaboration, and communication systems to analyze information, manage priorities, and support learning operations
- Work independently while managing multiple priorities, meeting quality expectations, and supporting a flexible schedule as business needs require
Skills
- High school diploma or equivalent required
- 2+ years of LMS administration, learning operations, training coordination, or a related learning technology role
- Experience managing learner accounts, courses, curricula, assignments, enrollments, completions, and reporting within an LMS
- Experience supporting training delivery, certification programs, learner communications, scheduling, reporting, or virtual learning environments
- Experience using eLearning development tools, including Articulate Storyline 360, Rise, Captivate, Camtasia, or similar platforms
- Strong technical aptitude, including the ability to troubleshoot learner, content, access, configuration, and system issues and partner with technical teams to resolve complex problems
- Advanced proficiency with Microsoft Office
- Strong organizational, analytical, communication, problem-solving, and relationship-building skills, with the ability to manage multiple priorities and deliver high-quality results in a fast-paced environment
- Bachelor's degree or equivalent relevant experience
- Familiarity with Salesforce, reporting tools, and learning technologies
Benefits
- Remote work in the United States
- Flexible schedule as business needs require
Company Overview