Note: The job is a remote job and is open to candidates in USA. Safety Academy is a B2B workplace training and e-learning company providing safety, compliance, and professional development courses through its learning platform. The Learning Management System Administrator will own day-to-day LMS administration and operations, including learner accounts, training paths, course publishing, fulfillment, integrations, reporting, customer support, and vendor coordination.
Responsibilities
- Administer the LMS: user and group provisioning, roles and permissions, single sign-on, branding, and platform configuration
- Build and maintain training paths, course bundles, and certification tracks from our licensed catalog and our own content
- Publish, update, and retire courses; import SCORM and other standard packages; QA course behavior and completion tracking
- Own order fulfillment from the storefront into the LMS: confirm every purchase results in the correct enrollment, investigate exceptions, and close the loop with customers and support
- Monitor the automated syncs and integrations between the LMS, the storefront, and our business systems; triage failures, document root causes, and coordinate fixes with vendors and our development partner
- Manage partner and enterprise customer accounts: onboarding, seat licenses, sub-accounts, and custom reporting
- Build and deliver reporting on enrollments, completions, certifications, and license usage for customers and internal stakeholders
- Serve as the escalation point for LMS-related support tickets and write the internal and customer-facing help documentation that reduces them
- Keep catalog data clean: course metadata, categories, descriptions, pricing alignment, and cover imagery, in line with our content licensing terms
- Serve as our primary technical contact with the LMS vendor and content providers: track open issues, attend vendor calls, test releases, and hold vendors to their commitments
- Document how everything works so nothing lives only in your head
Skills
- 3+ years administering an enterprise LMS in a multi-tenant, multi-customer, or extended-enterprise (customer and partner training) setting
- Working knowledge of e-learning standards (SCORM, xAPI, AICC) and hands-on experience troubleshooting course packages and completion issues
- Experience supporting an online storefront or e-commerce fulfillment process tied to an LMS, or another environment where purchases must trigger downstream provisioning
- Comfort with integrations and automation: reading logs, understanding data flows between systems, working with APIs and integration tools alongside technical partners
- Strong Excel or spreadsheet skills and experience building operational reports; SQL or a BI tool is a plus
- Excellent written communication
- Organized, detail-focused, and calm under pressure when a customer is waiting on access
- Experience selling or delivering training to outside organizations, not just internal employees, is a strong plus
- Experience with content aggregator or reseller catalogs and the licensing rules that come with them
- Experience with CRM, help desk, or work management platforms
- Background in training delivery, instructional design, or compliance programs
- Familiarity with industrial, manufacturing, construction, or utility customers
Benefits
- Medical insurance (employee/employer cost sharing)
- Dental insurance (employee/employer cost sharing)
- Vision insurance (employee/employer cost sharing)
- Short-term and long-term disability insurance
- Company-provided life insurance
- Paid Time Off (PTO)
- 401(k) retirement plan with company match
- Flexible Spending Account (FSA)
- Competitive benefits
- Work-life balance
- Opportunities for professional growth
Company Overview