Note: The job is a remote job and is open to candidates in USA. Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business with over 25 years of experience delivering IT solutions to the Federal Government. They are seeking a highly skilled LMS Administrator to provide advanced Tier II help desk support and assist with the implementation and administration of the HHS Learning Management System across NIH.
Responsibilities
• Provide consultation to end-users and system administrators to include system demonstrations
• Provide support to the NIH community to increase their use of the LMS
• Provide advice, guidance, and technical evaluation for online training content in the LMS to include reviewing items for SCORM compliance
• Provide training and information to Tier 1 Help Desk agents
• Provide Tier 1/Tier 2 Help Desk Support in troubleshooting LMS issues to support end-users and system administrators
• Monitor and report on ticket trends and patterns to identify potential LMS issues or training needs
• Facilitate system audits to maintain data integrity and uphold system governance
• Triage system issues and escalate to Tier 3 support as needed
• Identify opportunities for system enhancement
• Gather and define requirements for system enhancement
• Participate with federal leads in user acceptance testing for LMS development and enhancement projects
• Migrate historical/external data to the LMS including assistance with data configuration, transformation, and user acceptance testing
• Support and maintain system interfaces
• Test and validate modifications to system interfaces
• Gather and define requirements for interface development
• Maintain knowledge base and system documentation
• Maintain role-based access for auditing purposes
• Create and revise materials for various end-user target audiences; items may include job aides, user manuals, and training materials
• Identifying the effect of system changes and ways to mitigate the impact across NIH
• Planning for outreach, communications, and training efforts
• Providing outreach to the LMS user community to promote use of the LMS
• Assist the project team with implementing various LMS initiatives at NIH
• Keep the federal leads apprised of any risks or issues associated with the LMS
• Attend and participate in LMS team meetings and other LMS-related meetings as requested by the federal leads
Skills
• Must Be A US Citizen
• Must have experience with Learning Management System (LMS)
• Experience with learning management systems used as an enterprise tool
• Experience with major IT system implementations and supporting end-users
• Experience with Help Desk support
• Experience maintaining user documentation and SOPs
• Experience supporting system interfaces
• Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
• Experience with SCORM standards and Section 508 requirements
• Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
• Experience using virtual collaboration tools for training, communications, and customer service
• Excellent verbal and written communication skills
• Excellent customer service skills
• Knowledge and experience working with sensitive data
• Experience with Totara / Moodle
• Experience with courseware authoring tools
• Experience with ServiceNow
• Experience with SharePoint
• Experience with Microsoft 365
Company Overview
• Business Technology Integrators specialize in providing SaaS, PaaS, data management, and cloud computing services. It was founded in 1999, and is headquartered in Upper Marlboro, Maryland, USA, with a workforce of 51-200 employees. Its website is https://go-bti.com.