[Remote] Learning & Content Administrator

Note: The job is a remote job and is open to candidates in USA. FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. They are seeking a Learning & Content Administrator responsible for developing and maintaining a centralized knowledge base, managing the Learning Management System (LMS), and creating learning assets to support employee and caregiver training. Responsibilities • Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability • Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers • Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date • Collaborate with subject matter experts (SMEs) to document evolving processes and best practices • Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility • Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers • Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions • Partner with the Salesforce team to maintain LMS integrations and reporting accuracy • Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs • Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content • Create training content, infographics, job aids, and microlearning modules as needed • Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools • Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles • Support live and virtual training sessions by managing learning assets and post-session resources Skills • Bachelor's degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable • Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role • Strong experience in managing SharePoint, LMS platforms, and internal documentation tools • Strong SharePoint administration and content management skills • Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms) • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia) • Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content • Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date • Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements • Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT • Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies • Experience in healthcare or a similar industry is highly desirable • Basic HTML or SharePoint customization skills are a plus Benefits • Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities to grow your career Company Overview • As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness It was founded in 2015, and is headquartered in New Hyde Park, New York, USA, with a workforce of 501-1000 employees. Its website is https://freedomcareny.com.