Note: The job is a remote job and is open to candidates in USA. Anywhere Integrated Services is a national provider of title and settlement services. The Qualia Learning & Adoption Specialist leads the design, delivery, and continuous improvement of learning programs that support adoption of Qualia and related transaction technologies across title, escrow, closing, and operational teams. The role partners with operational and technology stakeholders to improve readiness, proficiency, productivity, and platform utilization.
Responsibilities
- Serve as the Learning & Development subject matter expert for Qualia and related transaction platforms
- Develop and maintain the enterprise Qualia learning strategy, including onboarding, role-based learning paths, certification programs, job aids, and adoption support materials
- Build scalable learning programs that support implementation, go-live readiness, ongoing adoption, and future platform enhancements
- Partner with platform administrators, implementation teams, and operational leaders to understand upcoming changes and translate them into learning solutions
- Measure adoption and learning effectiveness, adjusting training strategies as needed
- Design engaging instructor-led, virtual, self-paced, and blended learning experiences
- Develop role-based curriculum aligned to operational workflows and business requirements
- Create training materials, presentations, simulations, guides, videos, FAQs, and performance support resources
- Develop assessments and readiness measures to validate user proficiency and operational readiness
- Maintain learning content libraries and ensure materials remain current as platforms evolve
- Deliver training programs to audiences ranging from individual coaching sessions to large-scale organizational rollouts
- Communicate complex system functionality and transaction concepts in a clear and relatable manner
- Facilitate workshops, office hours, power-user sessions, and train-the-trainer programs
- Support pilot deployments and go-live activities through targeted learning interventions
- Provide regular updates to leadership regarding learner readiness, adoption progress, and training outcomes
- Partner with operational teams to identify skill gaps, workflow challenges, and adoption barriers
- Collaborate with the Platform Administration team to identify recurring user questions, support trends, and knowledge gaps
- Work with other Learning & Development team members to align learning standards, best practices, and instructional design methodologies
- Collaborate with subject matter experts to ensure training accurately reflects both system functionality and operational reality
- Support organizational change initiatives related to technology adoption and process transformation
- Monitor training completion, assessment results, adoption metrics, and user feedback
- Analyze trends to identify opportunities for additional training, coaching, or process improvements
- Develop recommendations to improve learner readiness and platform utilization
- Partner with business leaders to establish success measures and adoption indicators
- Continuously refine learning programs to improve effectiveness and scalability
Skills
- 5+ years of title, escrow, processing, closing, or transaction operations experience
- Demonstrated advanced expertise in Qualia, including workflows, user experience, transaction management, and operational functionality
- Experience participating in system implementations, platform rollouts, or technology adoption initiatives
- Strong instructional design, facilitation, and presentation skills
- Ability to translate complex technical concepts into practical operational guidance
- Experience developing training materials for multiple learning formats
- Strong communication, coaching, and stakeholder management skills
- Comfortable partnering with both operational and technology teams
- Strong analytical, problem-solving, and organizational skills
- Passion for learning, continuous improvement, and helping others succeed
Benefits
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays, Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Tuition reimbursement for approved programs
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups
Company Overview