Note: The job is a remote job and is open to candidates in USA. Western Growers is seeking a Learning and Development Specialist to lead the creation, coordination, and implementation of training solutions for Operations employees supporting Western Growers Health and Pinnacle Claims Management. The role designs, develops, facilitates, and evaluates learning programs while incorporating processes, policies, systems, and performance metrics to improve training effectiveness.
Responsibilities
- Partner with subject matter experts (SMEs) to assess performance gaps and create effective, business-aligned learning solutions
- Define and write instructional objectives and apply proven instructional design methodologies and adult learning principles
- Design and create end-to-end learning solutions, including curricula, courses, facilitator guides, participant materials, and assessments
- Create engaging learning experiences using a variety of delivery methods (e.g., instructor-led, virtual, blended, eLearning)
- Create and develop multimedia and experiential learning assets (videos, simulations, role plays, assessments)
- Write business processes and procedure documents for the approval of department SMEs
- Evaluate training effectiveness using metrics, assessments, and feedback; provide recommendations for continuous improvement
- Stay current on learning technologies, tools, and industry best practices to enhance training outcomes
- Consult with leaders and supervisors on strategies to reinforce learning and sustain performance improvement
- Facilitate training independently or in collaboration with SMEs to ensure learning objectives are met
- Facilitate learning utilizing a wide variety of training methods to enable and reinforce learning
- Coordinate training sessions in a Learning Management System, schedule learners, and prepare learning materials
- Consult with leaders and supervisors on strategies to reinforce learning and sustain performance improvement
- Support learning programs to ensure functional learning objectives are met within cost and performance standards
- Evaluate training effectiveness using metrics, assessments, and feedback; provide recommendations for continuous improvement
- Stay current on learning technologies, tools, and industry best practices to enhance training outcomes
- Identify learning program issues and support the development of creative solutions such as resources or modifying program specifications
- Schedule and coordinate the implementation of employee learning and development programs
- Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating a positive impact, and being diligent in delivering results
- Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet
- Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data
- Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit)
- All other duties as assigned
Skills
- Bachelor's degree or relevant training certification, with two (2) to three (3) years of experience designing learning solutions (including eLearning) in a business environment
- Healthcare insurance experience strongly preferred
Benefits
- Fully Remote
Company Overview