Note: The job is a remote job and is open to candidates in USA. Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. The Lead WMS Consultant will lead WMS-to-robotics integration projects, configure WMS modules, troubleshoot MHE messaging and SQL issues, and support clients through implementation, go-live, and post-go-live phases. The role also involves client-facing leadership, cross-functional collaboration, documentation, and mentoring.
Responsibilities
- Lead and support WMS-to-robotics integration projects, including goods-to-person, conveyor/sortation, ASRS, and put-to-light/pick-to-light systems
- Analyze business, functional, and integration requirements to design effective, scalable WMS/WCS solutions
- Configure core WMS modules (Inbound, Outbound, Inventory, Returns, Picking, Shipping) as needed to support the broader automation integration
- Troubleshoot MHE messaging issues end-to-end: tracing an unprocessed or failed message back to its source job/process, determining severity and impact, and resolving root cause rather than just symptoms
- Support technical determinations for endpoints, ports, and message formats as part of integration setup and troubleshooting
- Write, review, and optimize SQL queries and stored procedures (e.g., Oracle, MSSQL) to support inventory adjustments, order-header updates, and wave/allocation logic, particularly in QA and production troubleshooting scenarios
- Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases, including live, onsite troubleshooting alongside client product managers
- Lead or participate in issue/bridge calls during critical incidents, presenting root-cause analysis to client stakeholders (warehouse managers, SMEs, support teams)
- Exercise sound judgment on scope and schedule, clearly communicating to clients when a late-breaking requirement threatens an established go-live date, and helping identify true MVP scope
- Collaborate with local, onshore developers as well as international robotics vendor teams, adapting communication and troubleshooting approaches accordingly
- Maintain high-quality documentation: design docs, technical specifications, test plans, runbooks, and configuration records
- Mentor or guide less experienced consultants, analysts, or support staff as needed
Skills
- 6–10+ years of experience in WMS implementations or supply chain execution systems, ideally spanning multiple full end-to-end implementations and go-lives (not solely support-ticket-level exposure)
- Strong techno-functional background, comfortable operating as a hybrid “super user” bridging business/operations and IT, rather than a purely functional or purely developer profile
- Direct, hands-on experience integrating WMS with MHE/automation systems, robotics platforms (e.g., Geek+, Locus Robotics, Exotec, iRobot, or comparable), conveyor/sortation, or ASRS
- Genuine working proficiency in SQL, able to write and troubleshoot stored procedures, joins, and updates directly (not just read or review), on Oracle, MSSQL, or a comparable platform
- Deep understanding of warehouse workflows: receiving, put-away, wave/allocation logic, picking, packing, shipping, and returns
- Hands-on experience with put-to-light and pick-to-light systems, and general familiarity with warehouse floor hardware (RF guns, printers, label formats)
- Demonstrated ability to troubleshoot MHE messaging issues methodically, tracing problems back to source rather than reacting to symptoms alone
- Proven client-facing experience: running go-lives, leading issue/bridge calls, and communicating directly with client stakeholders under pressure
- Comfortable with 50–75% travel, including occasional weekend work during go-live windows
- Ability to work effectively with both local, onshore teams and international, offshore robotics vendor teams
- Direct experience with Hy-Tek Intralogistics or their proprietary WMS (IntraOne)
- Direct experience with Geek+, Locus Robotics, or Exotec specifically
- Experience acting as a design lead on multi-building or multi-site WMS rollouts
- Experience mentoring junior consultants or analysts
Benefits
- Comprehensive health and dental coverage for you and your family
- Competitive paid time off and flexible leave policies
- Retirement savings programs and employer contributions
- Dedicated learning and development budget
- Remote and hybrid work options
- Equipment allowances
- Internet reimbursements
- Business travel coverage
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
- Mentorship, leadership development, and continuous learning supporting vertical growth and long-term career progression
- Flexible schedules
Company Overview
Company H1B Sponsorship