Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Lead/Principal, Manufacturing Industry Solution Engineer will partner with customers to understand their unique business challenges and translate them into tailored technology solutions, focusing on building and scaling industry-specific solution assets across various verticals.
Responsibilities
- Scale and Build Industry Solutions: Lead industry solution initiatives by partnering with internal working groups to build demo assets, content hubs, and customer videos
- Enable Our Solution Engineers and Field Teams: Conduct internal enablement, demos, and training sessions to help others leverage pre-built industry assets and content. Be the go-to expert on what's available — and how to use it to win
- Be the Voice of the Field: Partner with Product, Industry, the COE, and Go-To-Market teams to enhance our demo environments and ensure our solutions evolve based on real customer feedback and emerging industry trends
- Support Strategic Customer Engagements: Support Account SEs and join key pursuits as an industry subject matter expert to support discovery, demo strategy, and overall deal positioning
- Establish a Feedback and Innovation Loop: Capture customer success stories, win/loss insights, and field input to inform ongoing product improvements and sales strategy
- Develop and Deliver Compelling Solution Visions, Roadmaps, and Tailored Demonstrations: Showcase the immediate and long-term value of Salesforce through industry-proven use cases
- Lead AI Tooling Adoption and Enablement: Be at the forefront of AI by evaluating and leveraging new tools to streamline productivity and facilitate how SEs do the job today
- Support High-Impact Customer Events: Key involvement in driving content and strategy for Dreamforce sessions, product innovation hubs, and customer summits
Skills
- Proactive, high performers who can operate through ambiguity and are looking to elevate their SE skill sets in a multiplier capacity
- Excellent storytelling and presentation skills, with the ability to craft compelling customer narratives tied to business value and industry-driven use cases
- Strong technical foundation in AI, building demos, and expertise other SEs can lean on
- Proven project management and orchestration skills to align internal stakeholders to meet deliverable timelines
- Confidence in presenting to C-level executives and guiding strategic conversations
- Proven ability to run thoughtful discovery sessions that uncover true customer needs
- Ability to collaborate effectively in a matrixed organization and lead through influence
- Strong problem-solving skills and a curiosity to understand the 'why' behind challenges and solutions
- Passion for innovation and a drive to keep learning and improving
- Experience in pre-sales, solution engineering, or Salesforce implementation
- Background in working with or within any of the following industries: Manufacturing, Automotive, Energy & Utilities, or Retail & Consumer Goods (preferred but not required)
- Experience building solution assets or participating in scale initiatives
- Familiarity with the Salesforce tech stack, including the industry clouds and Agentforce
- Obtained Salesforce certifications
- Experience with complex solution selling and/or ROI-based selling strategies
- Successful project leadership in a highly matrixed organization to build collaboration and be a multiplier
- Computer science degree or technical equivalent experience
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Company Overview
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