Note: The job is a remote job and is open to candidates in USA. Consilio builds eDiscovery and legal technology solutions for legal teams and is hiring its first dedicated content strategist for its User Experience team. The Lead UX Content Designer will establish content systems, govern terminology and voice, shape content for AI-assisted experiences, and drive strategic content architecture across enterprise products. The role also partners with design systems, enables product teams, and ensures content quality and coherence across the customer journey.
Responsibilities
- Build, govern, and maintain our voice & tone, terminology standards, and content pattern libraries that span our portfolio. And drive their adoption across internal and partner teams
- Our products increasingly incorporate AI-driven capabilities. Lead how our products explain what AI did, how confident it is, and where human judgment is required
- Drive complex initiatives from problem framing forward, owning content structure, hierarchy, and flow including onboarding and in-product guidance alongside design and product
- Assess content quality across products, define the target state, and own the plan to close the gap
- Own the content layer of our design system — voice and tone, UI terminology, taxonomy, content components and patterns — documented for others to use independently
- Upskill product designers, PMs, and partner teams through documentation, workshops, and review mechanisms
- Serve as the standing check on narrative coherence across live experiences, so that teams building in parallel don't fragment the customer journey
Skills
- 10+ years in content strategy or content design
- At least 4 years building, governing, or contributing to content systems, terminology standards, or design system content layers across multiple products
- Experience designing content for AI-driven features, or a clear, well-reasoned point of view on how to
- Demonstrated experience influencing product and content direction without formal authority
- Fluency in Figma and a working understanding of how content maps to components and tokens
- Strong presentation skills, with the ability to build a persuasive narrative for executive audiences
- Undaunted by domain complexity — you'll learn a specialized professional field deeply enough to debate its vocabulary with practitioners, and you'll find that energizing rather than tedious
- A systems thinker who treats terminology and content patterns as infrastructure with dependencies and maintenance costs
- Comfortable making a decision and defending it
- Extreme attention to detail alongside genuine tolerance for ambiguity and unfinished ground
- A strong portfolio demonstrating complex content strategy across multiple web-based enterprise products, showing the reasoning behind the words and not just the words
- Experience establishing a content design practice where none existed
- Experience with explainability, confidence and uncertainty, or human-in-the-loop review in AI or ML-driven features
- Prior experience with legal technology, compliance, financial services, or another regulated, high-consequence domain
Benefits
- Remote work arrangement
Company Overview