Note: The job is a remote job and is open to candidates in USA. Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. The Lead Technical Product Service Manager will lead platform adoption for a CDC integrated disease surveillance system, supporting public health jurisdictions as they migrate from a legacy system to a modernized cloud-based platform. The role owns the migration roadmap, coordinates cross-functional delivery teams, manages CDC and jurisdiction stakeholders, and guides change management and team development.
Responsibilities
- Own the integrated service and product roadmap for migrating at least three STLTs per year onto the modernized platform — identifying opportunities, sequencing the work, defining what readiness looks like, and turning what jurisdictions need into a plan they can follow
- Lead multiple project teams across devops, content design, and full-stack engineering as they build the migration materials, tooling, and documentation that jurisdictions depend on
- Partner with CDC stakeholders who liaise directly with state, tribal, local, and territorial (STLT) health departments to keep migration priorities, timelines, and expectations aligned
- Facilitate team ceremonies and stakeholder syncs, and draw on data and feedback from migrating jurisdictions to adjust the plan
- Set the direction for the team’s work in partnership with the agency, and align the team around what success looks like
- Coach the team through the ambiguity and complexity that come with government work
Skills
- * Comfort with public health as a domain — enough grounding to understand what case surveillance and investigation work demands of a system
- * Experience managing and delivering services or products within the public health domain
- * Experience in people management, including providing mentorship, coaching, and career development support to team members
- * Experience leading legacy modernization or system migration work, including the change management that comes with moving people off an old system
- * Understand how to engage in the process of human-centered design in order to better inform product direction
- * Familiarity and comfort with working with DevSecOps engineers to modify infrastructure and support on-prem to cloud deployments
- * Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams
- * Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice
- * Experience working on cross-functional teams (product, design, engineering, ops) in iterative delivery
- * A mindset and work approach that aligns with our [core values](https://skylight.digital/company/values/)
- * All work must be conducted within the U.S., excluding U.S. territories
- * You must be legally authorized to work in the U.S. now and in the future without sponsorship
- * This role may require occasional or regular travel based on company, client, or contract needs
- * Hands-on experience with an integrated disease surveillance system, whether as a user or in a delivery role
- * Experience working with complicated deployment infrastructure or supporting an on-prem to cloud migration
- * Past employment at a state, tribal, local, or territorial health department
- * Experience coordinating across multiple delivery teams working toward one shared outcome
- * Experience delivering technology in government, regulated industries, or other public-benefit settings
- * A track record of staying aligned and accountable on remote teams
Benefits
- Medical insurance, dental insurance, vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Dependent care FSA, healthcare FSA, health savings account
- Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
- Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
- Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
- Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
- Business development / sales bonuses
- Referral bonuses
- Annual $2,000 allowance for professional development
- Annual $750 allowance for tech-related purchases
- Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
- Flexible, remote-friendly work environment
- An environment that empowers you to unleash your superpowers for public good
Company Overview