Note: The job is a remote job and is open to candidates in USA. Qualis1 Inc. is seeking an experienced Lead Support Analyst for a contract opportunity supporting broadcast management systems. The role focuses on application support, media scheduling and distribution systems, IT service management, reporting, testing, and team leadership.
Responsibilities
- Lead a team of Application Support Analysts
- Willingness to participate in rotational on-call support
Skills
- We are looking for an experienced Lead Support Analyst with strong Broadcast Management System / MediaGenix / WHATSOn experience for a 6-month contract opportunity
- Must be able to work Eastern or Pacific Time Zone hours
- 6–8 Years
- Operative Integrated Broadcast Management System (IBMS) OR MediaGenix WHATSOn
- Broadcast Management / Media Scheduling & Distribution Systems
- IT Service Management (ITSM)
- Incident, Problem & Change Management
- SQL / Oracle PL/SQL
- Application Support & Team Leadership
- Reporting & Dashboard development
- Lead a team of Application Support Analysts
- ServiceNow, Jira or other ticket management platforms
- Windows operating environment
- Functional, regression, integration & UAT testing
- Enterprise reporting tools such as Business Objects / Crystal Reports
- Process documentation using PowerPoint / Visio
- Willingness to participate in rotational on-call support
- We are specifically looking for candidates with Broadcast Management System, MediaGenix, or WHATSOn application experience
- Current location
- Work authorization
- Time zone
- Media industry experience is a plus
Company Overview