Note: The job is a remote job and is open to candidates in USA. Lumen is a trusted network provider connecting people, data, and applications through fiber networks and connected ecosystems for cloud, edge, and AI workloads. The Lead Project Manager plans, organizes, and manages complex customer implementations, serving as the primary point of contact while ensuring scope, timing, budget, and overall project outcomes are achieved.
Responsibilities
- Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
- Accountable for timely project completion and delivery
- Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
- Responsible for resource requirements/allocation
- Coordinate and facilitate project meetings
- Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time
- Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management
- Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes
- Acts as project team leader & accountable for successful overall project completion
- Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects
- Ensure adherence to project related policies and processes
- Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
- Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
- Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines
- Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements
- Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business
- Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services
- Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis
- Acts as mentor and team leader to other teammates
Skills
- * Bachelor's Degree and/or 5+ years of related experience
- * Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki
- * Demonstrated customer service experience with the ability to build strong relationships, understand customer needs, and deliver a high-quality customer experience
- * Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki, etc
- * Experience leading multiple complex projects in the technology industry
- * Project Management Professional or PRINCE2 Certification
- * 6+ years in project management experience
Benefits
- This is a work from home position within the U.S.
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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