Note: The job is a remote job and is open to candidates in USA. Vaiticka Solution is seeking a Lead Microsoft Data & Analytics Platform Support Engineer to lead platform enablement and user support for the Microsoft Data & Analytics ecosystem. The role provides L2 support, manages incidents and service requests, supports Microsoft and Azure platforms, oversees user access and onboarding, drives problem management, and mentors junior support engineers.
Responsibilities
- Lead L1/L1.5/L2 support operations
- Manage incidents, service requests, problem tickets, and change requests
- Provide support for Power BI, Microsoft Fabric, Power Platform, Copilot Studio, and Azure services
- Coordinate user onboarding, access provisioning, and license management
- Develop and maintain Knowledge Base articles, SOPs, runbooks, and training materials
- Drive root cause analysis and problem management activities
- Support SLA compliance, operational reporting, and service reviews
- Collaborate with platform administration and engineering teams for complex technical issues
- Mentor junior support engineers
Skills
- 10+ years in Production Support / AMS / Managed Services
- 5+ years supporting Microsoft Data & Analytics platforms
- Strong ITIL/ITSM experience
- Power BI Administration
- Microsoft Fabric
- Power Platform (Power Apps, Power Automate, Dataverse)
- Copilot Studio
- Azure Fundamentals
- ServiceNow
- Azure AD / Entra ID
- Data Gateway Administration
- SQL
- Healthcare experience preferred
- ITIL Foundation / Managing Professional
- Microsoft Fabric Analytics Engineer
- Microsoft Power Platform Administrator
- Azure Administrator Associate
Company Overview