Note: The job is a remote job and is open to candidates in USA. Neon One is a nonprofit software company that creates technology solutions for small and mid-sized nonprofits. The Lead Instructional Designer will drive instructional design strategy, lead cross-functional learning initiatives, oversee migration to a custom LMS, and develop technical curricula, certifications, and interactive learning experiences. The role will also align learning content with product releases and measure learner engagement and business impact through telemetry.
Responsibilities
- Cross-Functional Project Leadership: Act as the central driver for learning initiatives. Build strong partnerships across departments, proactively manage stakeholder expectations, and keep complex projects moving forward on schedule without relying on direct reporting lines
- LMS Migration & Strategic Ownership: Act as the primary business owner for offboarding our current academy (Skilljar) and transitioning to a custom-built LMS. Define system requirements (e.g., authoring workflows, learner UX) and guide external developers to ensure the platform meets both customer needs and instructional design standards
- Team Collaboration & Workflow Design: Work closely with the Technical Writer, Enablement Manager, and Customer Operations Managers to establish scalable design systems, style guides, and AI-assisted content workflows that make our learning content accessible to our customer base
- Technical Curriculum & Certification: Architect end-to-end learning pathways, role-based certifications, and self-paced academies for admin users and enterprise clients
- Hands-On Lab & Interactive Design: Design scenario-based, interactive learning experiences, including simulated environments, sandbox exercises, and API/code walkthrough tutorials
- Product Alignment & Release Management: Partner closely with Product Managers, Engineers, and Solutions Architects to translate complex feature updates and technical specs into timely, accurate learning content
- Telemetry & Business Impact: Track learner telemetry (e.g., product adoption rates, time-to-value, course completion, certification pass rates) to continuously measure and prove ROI on customer and internal enablement
Skills
- • Experience: 5+ years in instructional design within a B2B SaaS, developer tooling, or high-growth tech environment
- Proven project management experience with a track record of driving cross-functional initiatives as a highly autonomous individual contributor
- • Custom LMS / Systems Expertise: Hands-on experience defining requirements for LMS implementations, migrations, or custom builds
- Deep understanding of what an instructional designer needs from a platform to successfully host and track courses (SCORM, xAPI, LTI)
- • Technical Aptitude: Comfort navigating API documentation, cloud architectures, developer workflows, or SaaS platform configurations to build technical curriculum independently
- + Advanced proficiency in modern authoring & media tools (Articulate 360, Camtasia, Loom, Figma)
- + Strong familiarity with transitioning out of standard Customer Education / LXP platforms (e.g., Skilljar) into custom environments
- • Core Competencies: Agile development methodologies, rapid prototyping (SAM), data-driven decision-making, and exceptional cross-functional stakeholder management
- Must possess the consultative skills necessary to influence peers, align differing viewpoints, and maintain project momentum
Benefits
- Fully remote environment
Company Overview