Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing organization focused on connecting people to life-saving behavioral health treatment. The Lead, Inside Sales will oversee the Admissions team to facilitate the admission process for at-risk clients, ensuring high levels of service and satisfaction.
Responsibilities
- Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
- Lead hiring, training and performance reviews for Admissions Coordinators
- Coordinate team schedules and workload distribution to ensure efficient operations
- Responsible for delivering high contact center service levels and call quality
- Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Develop and implement best practices across the Admissions and Discharge process
- Partner with Executive Leadership to update the business on Admissions team performance
Skills
- 1-4+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
- Experience with Salesforce
- Strong proficiency in multitasking and operating in a high-paced environment
- Proficiency in Microsoft Office and Google Suite
- Experience in behavioral health is a plus
- Familiarity with HIPAA policies is a plus
Benefits
- Target performance-based bonus
- The cost for this background check will be paid for in full by Charlie Health
- Comprehensive benefits to all full-time employees
Company Overview